About Bask Health
Bask Health provides a full-service SaaS platform that enables doctors, entrepreneurs, and healthcare businesses to build, manage, and grow direct-to-consumer telehealth businesses.
We're an entrepreneurial, product-focused team that values ownership, speed, and exceptional execution. We work in small teams, tackle complex problems, and expect everyone to take an active role in building and improving our products.
About the Role
We're looking for a Product Manager, EMR & Clinical Workflows to own and improve the clinical software experiences that support patient care across Bask's telehealth platform.
You'll work across patient charts, clinical review queues, encounters, and prescribing workflows, helping healthcare providers and clinical operations teams manage patient information and complete essential care processes efficiently.
This is a hands-on technical product management role focused on making complex clinical workflows intuitive, reliable, and scalable. You'll work closely with engineering, design, clinical operations, and healthcare stakeholders to understand how providers use the platform, identify inefficiencies, and deliver improvements that support accurate documentation and efficient care delivery.
We're looking for someone who understands how software is built, can work directly with engineers, and takes ownership of product initiatives from discovery through launch and iteration.
What You'll Do
- Own product initiatives across Bask's patient charts, clinical review queues, encounters, and prescribing workflows.
- Help define and execute the product roadmap for EMR and clinical workflow experiences.
- Work with clinicians, clinical operations teams, and other stakeholders to understand daily workflows and identify opportunities for improvement.
- Improve how providers access, review, document, and manage patient information.
- Develop intuitive workflows for reviewing patient submissions, managing clinical queues, and completing encounters.
- Identify opportunities to reduce unnecessary steps, repetitive tasks, and manual work across clinical processes.
- Partner with engineering and design teams to translate clinical needs into clear product requirements and technical specifications.
- Collaborate with clinical stakeholders to ensure workflows support appropriate documentation, review, and prescribing processes.
- Work with engineers to understand APIs, integrations, data flows, and technical implementation tradeoffs.
- Coordinate with Patient Experience, Intakes & Conversion, and Pharmacy Platform teams to ensure clinical workflows connect accurately with patient-facing and fulfillment experiences.
- Improve reliability, error handling, and clarity across clinical workflows, particularly where incomplete or inaccurate information could affect care processes.
- Define and monitor metrics such as review turnaround time, workflow completion, error rates, feature adoption, and clinician satisfaction.
- Gather user feedback, review product analytics, and use findings to prioritize improvements.
- Lead assigned product initiatives through discovery, development, testing, launch, and iteration.
- Take ownership of product outcomes and continuously improve the clinician experience.
Requirements
- 2+ years of professional product management experience building and shipping software products.
- At least 1 year of JavaScript/TypeScript experience.
- At least 1 year of professional experience in an engineering role.
- Ability to read and write code, understand technical implementation details, and communicate effectively with engineers.
- Experience working on SaaS products, workflow management platforms, enterprise applications, or complex web-based software.
- Strong understanding of APIs, integrations, and modern web application development.
- Experience translating complex user needs and business requirements into clear, actionable product specifications.
- Strong product discovery, prioritization, and execution skills.
- Experience working directly with engineers, designers, and cross-functional stakeholders.
- Ability to use user feedback, product analytics, and operational metrics to make informed decisions.
- Excellent written and verbal communication skills.
- Ability to manage competing priorities, work independently, and deliver high-quality products in a fast-moving environment.
Nice to Have
- Experience with electronic medical records (EMR), electronic health records (EHR), or clinical software platforms.
- Familiarity with patient charts, clinical documentation, provider review queues, or encounter management.
- Experience with e-prescribing workflows, medication management, or pharmacy integrations.
- Understanding of healthcare privacy, security, and regulatory considerations, including HIPAA.
- Familiarity with healthcare interoperability standards such as HL7 or FHIR.
- Experience improving operational workflows for healthcare professionals or other specialized users.
- Experience building configurable SaaS platforms that support multiple organizations or clinical teams.
- Familiarity with clinical workflow automation, decision-support tools, or AI-assisted documentation.
- Experience with telehealth, digital health, or healthcare technology.