Job Description Summary #LI-Hybrid Location: São Paulo, Brazil This role is based in Sao Paulo, Brazil. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you. Build customer-centric omnichannel engagement plans aligned with brand priorities. Orchestrate flawless execution across channels, teams and partners. Measure performance, optimize continuously and scale what drives business impact. Job Description Key responsibilities Build customer-centric omnichannel engagement plans that translate brand priorities into clear journeys with defined KPIs and measurable business impact. Lead flawless execution of priority omnichannel initiatives across channels, teams and partners, ensuring timelines, quality standards and compliance requirements are met. Coordinate cross-functional collaboration with Marketing, Sales, martech partners and the broader customer engagement team to align plans and execution priorities. Drive execution of the tactical plan, including integrated customer engagement initiatives and fully digital activities, with strong discipline and ownership. Lead and orchestrate the work of five Customer Engagement Leads indirectly, providing direction, alignment and support to enable consistent delivery. Measure performance against agreed KPIs, identify opportunities for optimization and continuously improve engagement effectiveness. Scale successful use cases that improve reach, engagement and business outcomes, while ensuring learnings are shared across relevant stakeholders. Maintain strong stakeholder management and matrix leadership, balancing business priorities, customer needs, execution quality and compliance orientation. Essential Requirements Relevant background in Marketing, Sales, customer engagement, martech or related areas; experience in top-tier pharmaceutical companies or strong national companies preferred; fluent professional communication skills in English and Portuguese expected. Strong omnichannel mindset, with the ability to translate brand priorities into customer-centric engagement journeys. Proven stakeholder management skills, with the ability to influence, align and collaborate across functions, partners and senior stakeholders. Strong execution discipline, with demonstrated ability to deliver tactical plans, customer engagement initiatives and digital activities on time and with quality. Matrix leadership capability, including the ability to guide and coordinate work through indirect leadership and cross-functional collaboration. High compliance orientation and ability to operate effectively within pharmaceutical industry standards and governance requirements. Business acumen, curiosity and continuous learning mindset, with the ability to connect customer engagement activities to business priorities and outcomes. Ability to develop deeper platform expertise, advanced analytics capabilities and brand or channel-specific knowledge after hire. Fluent in English and Portuguese Why Novartis: Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture You’ll receive: Competitive salary, annual bonus, life insurance, home office policy (home office 2x a week), retirement and wellbeing plans, flexible working arrangements, birthday day-off, parental leave, subsidized dining facilities, health insurance, employee recognition platform, Gympass, employee resource groups and virtual self-development tools. If you want to learn more about our benefits, you can access the Novartis Life Handbook: https://www.novartis.com/careers/benefits-rewards Commitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve. Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Careers: https://www.novartis.com/careers Skills Desired Alteryx, Analytical Thinking, Brand Awareness, Business Networking, Digital Marketing, Marketing Communications (MarCom), Marketing Planning, Marketing Strategies, Media Campaigns, Process Documentation, Statistical Analysis Improving the lives of people living with disease takes more than innovative science. It takes a focus on the needs of people and a community committed to meeting them. It takes a team of people like you. Working together. Learning together. Thriving together. Discover how you can join us in changing people’s lives. Novartis is aware of employment scams which make false use of our company name or leader’s names or recruiter’s names to defraud job seekers. Novartis does not make job offers without interview and never asks candidates for money. If you have encountered a job posting or been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond, send money or personal information. Novartis is not responsible for any claims, losses, damages, or expenses resulting from scams. In the context of China Cross-Border Data Transfer (CBDT) policy, if you need to apply for a position in China, please go to the local Recruiting System TaleNov .

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