Job Description Summary -Oversees security operations service line, technology governance and external / internal interfaces in accordance with service operations and management processes Job Description Key Responsibilities: Oversees identity and access management services offered to customers inside and outside of Novartis global IT Infrastructure. Oversees processes and resources delivering identity and access management services, ensuring the coordination of these teams in overall planning activities, service delivery, and issue resolution. Supports that all global supporting components of the service, including any associated SLAs, OLAs and UCs are managed as an integrated service. Supports and delivers overall continuous improvement, cost reduction and performance of the services. Assists with the regional and global monitoring, reviewing and reporting of performance against the SLA/OLA service and/or portfolio. Performs service reviews, qualifications and self assessments to e.g. ensure conformance with service-, quality-, audit, compliance, security and SOX requirements and industry best practices (Inhouse Operations, Third Party Suppliers and external Service Providers). Assists with the planning, (with Architecture, and Governance) to establish the overall services and the services delivery roadmaps. Ability to get involved with engineering and/or development activities to ensure timely delivery of objectives. Essential Requirement: University working and thinking level, degree in computer science or comparable education and experience with 10 (or more) years of IT experience. Strong hands-on experience in Java, Spring Boot, React JS, Angular JS and REST API. Experience using AI development tools such as Claude Code, GitHub Copilot or similar AI-assisted development tools to assist with coding, debugging, testing, and documentation. Good knowledge of Hibernate and Oracle DB. Good understanding of Identity and Access Management concepts. Oracle Identity Manager (OIM) developer experience or experience in Oracle Access Manager (OAM) or Oracle Unified Directory (OUD) is added advantage. Strong problem-solving and analytical skills.Good communication and collaboration skills. Experience is managing 24*7 Engineering/developer activities. Experience with regulatory frameworks, such as SOX, GxP, or similar. You’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards Commitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve. Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network Skills Desired Business Acumen, Change Management, Information Security Risk Management, Quality Management, Root Cause Analysis (RCA), Vendor Management Improving the lives of people living with disease takes more than innovative science. It takes a focus on the needs of people and a community committed to meeting them. It takes a team of people like you. Working together. Learning together. Thriving together. Discover how you can join us in changing people’s lives. Novartis is aware of employment scams which make false use of our company name or leader’s names or recruiter’s names to defraud job seekers. Novartis does not make job offers without interview and never asks candidates for money. If you have encountered a job posting or been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond, send money or personal information. Novartis is not responsible for any claims, losses, damages, or expenses resulting from scams. In the context of China Cross-Border Data Transfer (CBDT) policy, if you need to apply for a position in China, please go to the local Recruiting System TaleNov .

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