We are looking for an experienced Business Systems Specialist to serve as the primary point of reference for NetSuite administration and operations. The ideal candidate combines strong hands-on NetSuite experience with solid analytical and troubleshooting skills, particularly in the areas of integrations, automation, data, and operational processes.
On a day-to-day basis, this person will be responsible for monitoring system health, handling incidents, troubleshooting integrations, performing operational maintenance, and implementing system enhancements. They will identify issues, analyze their root causes, apply corrective measures where possible, and escalate to technical teams when required.
This position is intended exclusively for candidates with significant hands-on NetSuite administration experience. General system administrator or IT generalist profiles will not be considered.
Key Responsibilities
Monitoring & Operations
- Monitor the health of NetSuite and its integrations on a daily basis.
- Identify errors, bugs, and synchronization issues, and take appropriate corrective action.
- Follow up on incidents and operational issues through to resolution.
- Perform required maintenance, updates, and validations.
- Identify recurring issues and propose sustainable solutions.
Integrations & Troubleshooting
- Diagnose and resolve issues related to integrations, APIs, middleware, automation, and data flows.
- Collaborate with technical teams and developers when technical intervention or analysis is required.
- Escalate issues appropriately, providing sufficient analysis and context to facilitate resolution.
- Ensure data consistency and integrity between NetSuite and integrated systems.
NetSuite Administration
- Administer NetSuite users, roles, permissions, forms, fields, workflows, and configurations.
- Manage data imports, migrations, transformations, and validations.
- Administer reports, Saved Searches, dashboards, and SuiteAnalytics functionality.
- Participate in NetSuite releases, including testing and validation.
Incidents, Maintenance & Improvements
- Manage NetSuite-related incidents and operational requests.
- Assess needs, analyze impacts, and implement appropriate improvements.
- Participate in continuous improvement, automation, and process optimization initiatives.
- Contribute to the roadmap and evolution of the NetSuite environment.
- Experience integrating new acquisitions and consolidating or harmonizing systems is considered an asset.
- 3+ years of hands-on NetSuite administration experience.
- NetSuite Administrator certification or equivalent experience.
- Strong understanding of ERP processes, including Finance, Order Management, and Inventory.
- Hands-on experience with NetSuite support, operations, troubleshooting, and incident management.
- Good knowledge of SuiteAnalytics, Saved Searches, reports, and dashboards.
- Experience with REST APIs/SOAP APIs, middleware (e.g., Celigo), EDI, or similar technologies.
- Proficient in SuiteScript, with the ability to interpret and troubleshoot existing scripts.
- Strong analytical and technical problem-solving skills.
- Experience with migrations, CSV imports, mapping, data transformation, and validation.
- Experience with NetSuite bundles and third-party solutions.
- Experience with WMS, ShipStation, or eCommerce environments (considered an asset).
- Experience integrating new acquisitions and consolidating or harmonizing systems (considered an asset).
- Ability to quickly understand an issue, identify its likely cause, and determine whether it can be resolved by the NetSuite administration team or should be escalated to the development team.
- Ability to translate business requirements into effective, reliable, and sustainable NetSuite solutions.
- Bilingual in French and English, both written and spoken.
- Ability to work independently, self-motivated, adaptable, and able to manage multiple priorities in a fast-paced, dynamic environment.
Equal Employment Opportunity
At VOSKER, we value the uniqueness of every individual and celebrate the diversity that enables us to redefine what’s possible. We believe in collaboration and foster a healthy, inclusive work environment where every voice is heard.
Please feel free to reach out if you require any accommodations to make this recruitment process more accessible for you.
Now it’s your turn to tell us about yourself! All you have to do is apply!