Bushburg is seeking a polished, customer-focused Luxury Residential Concierge to join our team at a newly developed residential property in Brooklyn. This is a Local 621 union position. The ideal candidate will provide exceptional hospitality and personalized service to residents and guests while helping maintain a welcoming, secure, and professionally managed lobby environment.
Responsibilities
Greet residents, guests, and vendors in a warm and professional manner.
Monitor lobby activity and manage building access to ensure resident safety.
Assist residents with packages, deliveries, and general service requests.
Answer phone calls and provide building information or directions as needed.
Coordinate maintenance requests and communicate with the maintenance team.
Maintain a clean, organized lobby and concierge desk area.
Log visitors and contractors and monitor security cameras for unusual activity.
Track and manage building keys when required.
Respond to emergencies following building procedures.
Support management with resident requests and day-to-day operations.
Preferred Qualifications
Experience working in a luxury residential building, hotel, or hospitality environment.
Familiarity with residential management platforms such as BuildingLink, ManageGo, or similar systems.
Strong knowledge of Brooklyn or NYC neighborhoods, dining, and local services.
Experience coordinating packages, vendor access, and resident service requests.
Multilingual abilities are a plus.
Requirements
High school diploma or equivalent required; hospitality or related education is a plus.
Previous concierge, doorman, hospitality, or customer service experience preferred.
Strong communication, interpersonal, and customer service skills.
Ability to remain calm, professional, and solution-oriented in fast-paced environments.
Basic understanding of building security protocols and emergency procedures.
Proficiency with computers and property management systems such as BuildingLink, ManageGo, and KeyLink.
Professional appearance, positive attitude, and strong attention to detail.
Ability to stand for extended periods and assist with packages when needed.