Are you fluent in French and English and passionate about delivering excellent customer service?
Join a dynamic team supporting customers of a leading digital financial services platform.
As a Customer Advisor, you will assist customers with a wide range of account- and card-related requests, and provide information about investment-related products and platform features, following the company's guidelines.
You will handle customer enquiries through inbound calls, emails and live chat, ensuring a professional, accurate and seamless customer experience.
Responsibilities
- Handle customer enquiries in both French and English through inbound calls, emails and chat.
- Assist customers with account-related requests, secure access and account management.
- Support card activation, card deliveries and transaction-related enquiries.
- Provide information about investment-related products and platform features in accordance with company guidelines.
- Follow established procedures and compliance requirements when handling sensitive financial information.
- Manage multiple customer interactions and communication channels efficiently.
- Maintain accurate customer records and ensure a high level of service quality.
- Escalate complex issues when necessary and contribute to a positive customer experience.
Requirements
- Native or near-native fluency in both French and English.
- Previous customer service experience is highly appreciated.
- Comfortable handling financial information and sensitive customer data.
- Tech-savvy, with the ability to navigate multiple systems and platforms.
- High attention to detail, reliability and punctuality.
- Customer-focused attitude and professional communication skills.
Benefits
- Competitive salary (14 salaries) and monthly performance bonuses.
- Private health insurance.
- Permanent employment contract.
- Extensive training to prepare you for the role.
- Collaborative, multicultural work environment with modern, centrally located office facilities.
- Additional company perks, including ticket restaurant and transportation allowance.