At Fresh, we create beauty products that perform with experiences that transform.
Born in Boston, Raised in New York. What began as a small collection in a neighborhood shop by our founders Lev & Alina, has evolved into a full lifestyle line of skincare, lip care, bodycare, and fragrance sold all over the world.
Fresh is a brand of LVMH group worldwide. In SEA, it is managed through L Beauty Pte Ltd, a joint venture between LVMH group and LUXASIA.
We are looking for an engaged, motivated Retail Supervisor to support our fast-growing Singapore retail business. In this role, you will support the Sales & Retail organization in managing and ensuring a smooth retail management, sales and retail operations. You’ll help us establish and manage processes, measure success and partner closely with our retail team, other functional teams and external trade partners.
Job Responsibilities
Manage the Retail Team, Sales and Operation Planning:
- Drive the achievement of the net and retail sales target together with Retail Team, Education and Marketing based on market needs.
- Support the retail sales management through effective reporting and communication to the internal team and business control.
- Manage and support the fulfilment need of boutique for ad-hoc transfers with Finance and delivery planning when necessary.
- Manages the day to day operations and boutique SOP, Home delivery and digital channel to ensure smooth flow in boutique.
- Engage effective incentives target to motivate retail team to achieve monthly sales target and events.
- Participate in the definition of the sales planning (Forecasting rounds, retail targets etc.)
- Manage the product allocation process in conjunction with Singapore and all members of the Regional Team responsible for allocation.
- Manage and monitor the planning and ordering of products (newness, seasonal, animation activations and regulars) by retail team, in conjunction with marketing and sales.
Sales & Trade Campaigns Support & Management
- Drive and manage the retail team on retail animation process from sales, inventory planning, operations, and people planning), while engaging with effective incentive drivers to deliver results.
- Support compliance in trade returns process and ensure the budget tracking and management.
- Analyze and manage inventory holdings for all boutique at healthy level.
- Drive the people planning for retail team to ensure optimization and SOPs are observed.
- Manage the retail people planning budget.
- Strategize and manage the roster, payroll planning, tabulation and checks for retail payout.
- To be the face of fresh to the trade partners to build strong rapport, partnership and relationship.
- To have regular field visits to ensure strong field engagement and door checks to ensure that inventory, visual merchandising standards and maintenance are maintained as per brand standard.
- To provide monthly competitor insights and report for the SG and SEA team.
Support Retail Manager & Regional Sales Manager
- Creation of presentations, analysis and back up data, to aid sales strategy, and for Sales Reviews, FLM meetings, Board
- Working with the Sales team articulating and developing appropriate Sales/Market Business Intelligence data
- Ensure best practice learning from across the brand is incorporated within the regional approach
Requirements
- With a Degree in Business Management or equivalent
- With at least 3 relevant of working experience in sales for Retail, FMCG, Sales or Beauty.
- A self-starter with a curious analytical mind, possesses good problem-solving skills and motivation
- Well organized and committed to accuracy at all levels of details
- Good people person with a positive mindset.
- Excellent communication skills in oral and written
- Experience in and enjoys operating in a fast-paced environment
- Experience in working with retailer network
- Strong in Excel and Powerpoint
Benefits
- Market-aligned salary and performance-based incentives
- Sales commissions or bonuses for eligible retail roles
- Employee Product Privileges
- Opportunities for internal mobility across LVMH maisons and regions
- Ongoing professional and technical training (beauty expertise, retail excellence, management skills)
- Medical insurance coverage, mental wellbeing support
- Inclusive & Diverse Culture