Key Responsibilities

Perform installation, inspection, preventive maintenance, repair, and troubleshooting of Biotage products.
Provide technical service and support, primarily for Peptide Systems.
Visit customer sites and deliver technical support, mainly in the Kanto and Eastern Japan regions.
Conduct root cause analysis of technical issues, recommend corrective actions, and implement preventive measures to avoid recurrence.
Collaborate with global Technical Support teams to resolve complex technical issues.

Provide technical support in English to distributor engineers and junior in-house service engineers across the APAC region.
Deliver technical training in English to distributor engineers and junior in-house service engineers across APAC.
Handle technical inquiries and escalations from overseas distributors.
Travel internationally as required to provide on-site technical assistance.
Contribute to improving service quality and technical capabilities across the APAC region.

Qualifications

Approximately 10 years or more of experience in field service engineering, equipment maintenance, or related technical service roles.
Hands-on experience troubleshooting electrical, electronic, and mechanical systems.
Practical experience in on-site equipment installation, maintenance, and repair at customer locations.
Native-level English proficiency, with the ability to communicate fluently in technical discussions, meetings, and presentations.
Native-level Japanese proficiency or equivalent to JLPT N1, including both reading and writing skills.
Willingness and ability to travel domestically and internationally.

Field service experience with laboratory instruments, analytical instruments, or life science equipment.
Experience with HPLC, chromatography systems, peptide synthesizers, or related equipment.
Experience providing technical support to overseas distributors.
Experience delivering technical training and coaching in English.
Knowledge of electrical, electronic, mechanical, and fluid control systems.
Experience collaborating with overseas offices or global Technical Support teams.

A hands-on engineer who takes ownership of technical issues and proactively resolves problems on-site.
Strong analytical and logical troubleshooting skills, with the ability to identify root causes of complex equipment failures.
Excellent communication skills and the ability to work effectively with customers and international engineers.
A proactive learner who is enthusiastic about acquiring knowledge of new products and technologies.
A team-oriented professional who is motivated to contribute to improving service quality not only in Japan but also across the wider APAC region.