Motor Recoveries Handler
Location: Home Based
Department: Commercial
Contract type: Permanent / Full-time
About the role
We’re looking for a Motor Recoveries Handler to join our Commercial team!
To manage non-fault motor claims; Recoveries Handlers are responsible for identifying and quantifying claims and managing the recovery process from end to end. To maximise the recovery opportunities from third parties, insurers or agents, for damages and losses our customer has incurred, whilst ensuring all customers receive a professional service, through meeting or exceeding Service Level Agreements (SLAs).
This position is ideal for an individual who possesses excellent negotiation skills, a strong understanding of insurance claims, and a keen eye for detail.
Activate Group is a growing UK business with 1,000+ team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities.
Key responsibilities
- Take ownership of assigned customers claims, managing the claims proactively and effectively whilst adhering to set service level parameters.
- Manage own workload, prioritising each day and ensuring all tasks are complete.
- Work diligently to recover costs incurred by the customer as a result of non-fault accidents, including vehicle repairs/total loss, replacement vehicle expenses, recovery and storage etc.
- Identify and pursue third parties, and ensure liability settles favourably by applying knowledge of case precedent, highway code etc., in order to maximise recovery prospects.
- Evaluate claims with respect of quantum, liability and indemnity prospects to determine the most effective route of recovery.
- Communicate with insurance companies and third-party agents, using a confident telephone manner and excellent written skills to negotiate favourable settlements expeditiously.
- Engage in effective negotiation with third party insurers and agents, to ensure that costs recovery is maximised, and claim life-cycles minimised.
- Using the sopp+sopp claims management system, maintain accurate and comprehensive records of all recovery efforts and related documentation, including emails and calls, offers discussed and payments agreed or received.
- Record the expected and attained recovery for each claim, with respect of both liability & quantum.
- Use commercial awareness and industry knowledge to make accurate judgement on the prospects of success in litigation in cases of non-payment, referring suitable claims to solicitors accordingly.
- Use strong communication and persuasion skills to advocate for the customer's interests.
- Ensure customers are kept up to date with the progress of their claims.
Skills, Knowledge and experience
- Prior experience in debt recovery, claims management, or related roles is advantageous.
- Strong negotiation and interpersonal skills.
- Excellent analytical and problem-solving abilities.
- Familiarity with insurance policies, terminology, and claim procedures.
- Knowledge of case law and standard practice surrounding ULR and liability is beneficial.
- Proficiency in using relevant software and tools for data management and reporting.
- Adaptability and initiative to be able to adjust to the many factors that make each claim unique and react accordingly.
- Attention to detail and a high degree of organisational skills.
- Ability to work independently and as part of a team.
- Accountability for own performance and the importance of contributing to team success.
Benefits
We believe in rewarding our people for the great work they do. When you join Activate Group, you can expect:
• 33 days holiday, including bank holidays
• Personal health cash plan – claim back the cost of everyday healthcare such as dental and optical check-ups
• Enhanced maternity, paternity, adoption and shared parental pay
• Life assurance at three times your basic salary
• Free breakfasts and fresh fruit
• A birthday surprise for everyone
What you can expect from us
At Activate Group, we want everyone to have the tools and support they need to do their best work. We’re an innovative business that continuously reviews and improves our systems, processes and ways of working, making sure they support our teams to do their jobs effectively.
Every role at Activate Group is aligned to our wider business vision and purpose – making someone’s bad day better. You’ll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customer and partners.
We believe work should be enjoyable. We make time to celebrate success, recognise achievements and bring people together at team events and company-wide celebrations. We’ll also support your ongoing development through regular feedback and career planning.
Whether you’re based in one of our contact centres in Halifax, Peterborough or Huddersfield, working at an Activate Accident Repair (AAR) site, or working from home, you’ll be part of a supportive culture where people are encouraged to succeed.
A bit about us
Activate Group is a fast-growing business approaching 1,000 team members nationwide.
We work with some of the UK’s largest fleets and insurance companies, supporting drivers that have been involved in road incidents through our contact centres in Halifax, Peterborough and Huddersfield.
We manage every step of the repair journey - repairing vehicles at our own Activate Accident Repair (AAR) body shops, as well as through a UK-wide network of trusted independent repair partners.
We also work with the UK’s largest vehicle manufacturers, supporting their approved repair programmes, and deliver innovative technology solutions to fleets, vehicle repair centres and dealerships.
Our purpose & values
Our purpose underpins everything we do: Make someone’s bad day better
Our values define how we work with our team members, customers and suppliers:
•Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
• Strive for better– Be bold. Challenge the norm - make small improvements often.
• Win together– Be a team player. Win together, learn together, respect each other.