Inside Sales Lead – Customer Re-Engagement
Who We Are
Joyce Factory Direct has been an industry leader in home remodeling since 1955, specializing in sunrooms, windows, baths and doors. We proudly serve multiple markets including Cleveland, Pittsburgh, Charlotte, Columbia, Asheville, and Greenville. We are a third-generation, family-owned and operated company, committed to quality craftsmanship and long-term customer relationships.
At Joyce, we take pride in manufacturing the majority of our own products, allowing us to deliver superior quality while supporting the communities we serve.
Position Overview
Joyce Factory Direct is seeking a motivated, experienced Inside Sales Lead – Customer Re-Engagement to help turn missed sales opportunities into new business at our Berea, Ohio call center.
In this role, you'll reconnect with homeowners who previously met with our In-Home Sales team but chose not to move forward. You'll identify what prevented the original sale, rebuild customer confidence, and schedule qualified follow-up appointments.
This is a hands-on, individual contributor position focused on relationship building, overcoming objections, and recovering sales opportunities. You'll work closely with our Sales and Confirmation teams to maximize results.
Compensation
- $18 per hour base pay
- Uncapped commission and performance bonuses based on qualified appointments and sales generated
- Expected total compensation: $25–$30 per hour, including commissions and bonuses, with the opportunity to earn more based on performance
What You'll Do
- Reconnect with previous prospects through phone calls, text messages, emails, and personalized follow-up
- Identify customer concerns and overcome objections related to pricing, timing, or previous sales experiences
- Schedule qualified return appointments for our In-Home Sales team
- Follow up on unsold estimates, incomplete presentations, and canceled or unconfirmed appointments
- Use current promotions and marketing materials to re-engage homeowners and build trust
- Coordinate with Sales Managers and Confirmation Leads to manage opportunities and appointment scheduling
- Maintain accurate customer records and track outreach activity, appointments, and results
- Meet individual appointment-setting and conversion goals while identifying opportunities to improve the re-engagement process
You'll Be a Good Fit If You Have:
- Experience in inside sales, appointment setting, customer service, or a similar customer-facing role
- Strong communication, relationship-building, and objection-handling skills
- A persistent, goal-oriented approach to following up with prospective customers
- The ability to work independently and manage multiple opportunities
- Strong organizational skills and attention to detail
- Confidence using CRM systems and communicating by phone, text, and email
- A positive attitude and the ability to turn missed opportunities into new business
Benefits
- Health, Dental, and Vision Insurance
- 401(k) with a 25% uncapped company match
- Employee discounts on home improvement services
- Employee Referral Bonus Program
Why You'll Love Working at Joyce
- 71+ years of success as a family-owned and operated company
- No traditional cold calling—work with homeowners who have already connected with Joyce
- An established customer database with ongoing sales and marketing support
- High-quality, American-made products
- A collaborative, performance-driven team with opportunities for growth
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