Short description
Do you enjoy combining product management with knowledge sharing and helping shape both our services and their successful adoption by customers?
At Septeo CNEE, you will contribute to the further development of our Managed Services portfolio for law firms while also driving the growth of our Web Academy as a central learning and knowledge hub.
This role combines technical understanding with product management, analytical thinking, and the ability to translate complex topics into clear and engaging content. You will work on enhancing our Managed Services offering, including pricing, sizing, and service portfolio optimization, while also taking ownership of the continuous development of our Web Academy and structured knowledge enablement for both customers and internal teams.
Location: Remote within Germany | Approximately one on-site visit per month in Karlsruhe.
At Septeo CNEE, you will contribute to the further development of our Managed Services portfolio for law firms while also driving the growth of our Web Academy as a central learning and knowledge hub.
This role combines technical understanding with product management, analytical thinking, and the ability to translate complex topics into clear and engaging content. You will work on enhancing our Managed Services offering, including pricing, sizing, and service portfolio optimization, while also taking ownership of the continuous development of our Web Academy and structured knowledge enablement for both customers and internal teams.
Location: Remote within Germany | Approximately one on-site visit per month in Karlsruhe.
Your mission
- Responsibility for the development, enhancement, and management of our Managed Services portfolio within the Legal Tech environment
- Evaluation of customer requirements and assessment of the technical and commercial feasibility of Managed Services solutions
- Design and optimization of service offerings, including pricing, scope of services, and market positioning
- Support for Sales, Customer Success, and Marketing in product positioning, customer consulting, and go-to-market activities
- Analysis of customer feedback, market demands, and usage trends to continuously improve and expand the portfolio
- Management and prioritization of product requirements in close collaboration with relevant stakeholders
- Advising customers on Managed Services, hosting models, and cloud-based solutions
- Ownership of the continuous development and enhancement of our Web Academy content
- Coordination of updates to existing training and product content in collaboration with the Customer Success team
- Ensuring consistent, accurate, and up-to-date knowledge transfer for customers and internal teams alike
Your profile
- Completed vocational training in IT (e.g., IT Specialist, IT Systems Management Specialist) or a degree in Computer Science, Business Informatics, or a related field
- Initial professional experience in Product Management, Product Ownership, Customer Success, Consulting, or a comparable role within a software or SaaS environment
- Interest in SaaS, cloud, hosting, or managed services solutions and customer-centric service offerings
- Ability to balance technical, commercial, and customer requirements and turn them into practical solutions
- Strong analytical mindset with a passion for data-driven decision-making and solving complex challenges
- First experience working with external service providers, technology partners, or hosting vendors is a plus
- Commercial mindset with an interest in pricing, business models, and service development
- Strong affinity for technology and an openness to AI-powered software solutions and new digital tools
- Excellent German language skills and good written and spoken English
- Experience in the Legal Tech industry
- Experience in Customer Enablement, Training, Learning & Development, or E-Learning
- Experience creating, maintaining, or optimizing knowledge and training content for customers or internal teams
Application process
- Introduction:
In a short conversation with one of our recruiters, we’ll get to know each other and discuss our mutual expectations. - First Interview:
Next, you’ll meet our VP Customer Service & Support and dive deeper into the role, your experience, and relevant professional topics. - Second Interview:
You’ll visit us at our headquarters in Karlsruhe and get to know part of your future team (a virtual meeting option is also available).
Benefits
Our full range of benefits and perks will be explained throughout the recruiting process, but you can already get a great overview on our careers page: Careers at stp.one
As a European company, our benefits vary by country. However, some benefits are available to all employees:
As a European company, our benefits vary by country. However, some benefits are available to all employees:
- Annual learning and development budget, along with clearly defined career paths
- Employee referral bonus program
- Mobility benefits, such as bike leasing and public transportation subsidies
- Workation: up to 30 days per year within the EU
- Company-sponsored computer glasses
- Tax-free employee benefits
- Company events and celebrations (summer party, annual kick-off, and more)
- Flexible working models (hybrid work, home office, part-time options, etc.)
- English language courses for all proficiency levels
Contact details
If you have any questions, feel free to get in touch with one of our recruiters.
Isabel Ostwald
E-Mail: [email protected]