Defines the overall testing strategy and manages all related activities for application technical testing; participates in preparation of proposals and action plans and leads implementation of any new processes and tools, as required; develops quality criteria and measuring techniques, validates system acceptability and makes project stop/go recommendation to management; recovery actions and / or process changes, as necessary; oversees workflow and work distribution within testing area and ensures that service levels are met; interfaces with business and various IT groups involved in building the application and ensures satisfactory resolution of issues; provides in-depth training on testing processes, methods, and tools, as necessary.
Essential Job Functions
Key Tasks for Position Level 1: Develops, documents, executes, and maintains technical test Cases and test data; Utilizes testing tools, as required. (May include Integration, System, Regression, Performance / Stress / Volume.) Analyzes system and business requirements for testability Reports status of test plan execution through defect logs / defect tracking system Ensures that acceptance criteria are met Assists with resolution of environmental issues; supports application development, implementation, and user training activities, as required Key Tasks for Position Level-II Task, in Addition to the Above: Analyzes Test Results; assists with troubleshooting and Root Cause Analysis; validates system design Develops test plans, including test scenarios, test objectives, quality criteria and measurement techniques Supports the Configuration / Change Management groups, as necessary, to ensure smooth transition of code through the lifecycle Assists in training of other Testing Specialists Competence Level-III, in Addition to the Above: Oversees workflow and work distribution within testing area; coordinates activities to meet service levels Validates acceptance criteria for testing phase; maintains knowledge of business unit processes / products to ensure application adheres to functional and quality requirements. Provides guidance on the usage of testing tool and development of test Scenario, test Objective, and test Case to Levels I and II Testing Specialists Participates in depth analysis and development of new or revised standards, methodologies, and processes within Testing; develops training material, as necessary Competence Level-IV, in Addition to the Above: Defines the overall testing strategy and manages all technical testing activities; participates in preparation of proposals, action plans, as required. Makes project stop/go recommendations to management; recommends recovery actions/process changes, as needed Develops and documents quality criteria and measuring techniques, as required Provides in-depth training on test tools, as necessary
Requirements
IVR & Conversational AI Testing - Intermediate
Test Planning, Defect Management & Quality Assurance - Intermediate
Software / Tool Skills
Google Dialogflow / CCAI (CX Agent Studio) - Intermediate (4-6 Years)
Rally/Jira - Intermediate (4-6 Years)
Benefits
Competitive compensation and benefits package:
- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Career development and training opportunities
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture within a globally renowned group
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development
Note: Benefits differ based on employee level.
About Capgemini
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.