Job Description What is the opportunity? The Manager, Productivity and Efficiency supports the COO group within Technology and Operations, with a primary focus on transformation and operations of productivity and efficiency measurement. The Productivity & Efficiency function is a core pillar of the COO group, driving forward strategic initiatives across process automation, digital workplace collaboration, data analytics, and workforce optimization. This role owns the operational infrastructure that enables the team to execute effectively, providing visibility into delivery status, managing critical data and systems interfaces, and ensuring accountability across all team commitments and targets. The position is responsible for organizing team operations, coordinating with cross-functional partners, and supporting execution excellence across the Productivity & Efficiency portfolio - with particular emphasis on measuring and scaling productivity methodologies, including the impact and ROI of AI-enabled initiatives. What will you do? Delivery Tracking & Accountability Track and monitor all COO deliverables, projects, and commitments against timelines and quality standards Maintain clarity on priorities, deadlines, and dependencies across the team Consolidate and report on delivery status; flag delays, risks, or blockers immediately Support team members in meeting commitments through tracking, coordination, and follow-up Productivity & Efficiency Measurement Support measurement methodology development and governance for productivity initiatives, including AI-enabled solutions Define key performance indicators (KPIs) and measurement frameworks to quantify productivity gains and efficiency improvements Partner with stakeholders to establish baseline metrics and track ongoing performance of new tools, processes, and AI implementations Support ROI analysis and benefit realization reporting to demonstrate value delivery and justify continued investment Data Coordination & Systems Interface Serve as the primary liaison between the COO team and the data team Define and communicate COO team data requirements (sources, frequency, format, quality standards) Monitor data delivery timelines and quality; escalate delays or issues to data team leadership Troubleshoot integration breaks and coordinate resolution with the data team Maintain documentation of data dependencies and refresh cycles for team reference Escalate systemic data issues when solutions require investment or reprioritization Performance Reporting & Visibility Create dashboards and reports that show whether the team and initiatives are on track Monitor key metrics (productivity targets, project timelines, benefit realization, risk remediation status) Compile weekly/monthly performance summaries for leadership review Support data analysis for performance insight and decision-making Process Management & Continuity Document standard operating procedures for all recurring COO processes Maintain stakeholder lists, contact protocols, and communication preferences Create checklists and runbooks for complex or cyclical activities Identify opportunities to automate or simplify repetitive administrative work Ensure operational continuity through documentation and cross-training Team Operations & Administrative Support Organize and maintain master calendars, meeting schedules, and stakeholder communication cadences Manage administrative functions: scheduling, correspondence, document preparation, expense tracking Coordinate handoffs and dependencies between team members Provide backup support during team absences to maintain continuity What you need to succeed? Must-Haves: 2+ years of professional experience in one or more of the following areas: finance, accounting, reporting, transformation, or operations Demonstrated experience with performance measurement, KPI development, or business metrics reporting Strong organizational and time management skills Ability to translate team needs into clear requirements for data and system partners Detail orientation and follow-through Clear communication and proactive escalation Ability to learn multiple functional areas quickly Systems thinking and problem-solving Flexibility and ability to prioritize in a dynamic environment Nice-to-Have: CPA (Chartered Professional Accountant) PMP (Project Management Professional) or equivalent project governance certification Experience with productivity measurement frameworks or AI/automation impact assessment Familiarity with RPA, analytics tools, or enterprise reporting platforms What's in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable. Leaders who support your development through coaching and managing opportunities. Ability to make a difference and lasting impact. Work in a dynamic, collaborative, progressive, and high-performing team. A world-class training program in financial services. Flexible work/life balance options. #LI-POST Job Skills Client Counseling, Communication, Critical Thinking, Customer Relationship Management (CRM), Decision Making, Group Problem Solving, Long Term Planning, Organizational Change Management, Results-Oriented, Solutions Development Additional Job Details Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: TECHNOLOGY AND OPERATIONS Job Type: Regular Pay Type: Salaried Posted Date: 2026-11-10 Application Deadline: 2026-12-19 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.‎ We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.

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