Job Title: Commercial Manager – PFI Hard FM (Healthcare & Education) including Lease Plus Contracts
Business Unit: JLL Work Dynamics / Public Sector & PFI Services
Region: Northeast and Northwest England
Reports To: PFI Commercial Director
Direct Reports: Commercial Assistant(s) (project dependent)
Location: Hybrid with travelling to the Northeast and Northwest project sites, as is necessary
Job Purpose
The Commercial Manager will provide commercial leadership and contract management across a portfolio of PFI Hard FM Healthcare and Education projects, including Lease Plus Contracts, within the Northeast and Northwest regions. The role holder will safeguard JLL's commercial position, ensure full compliance with Project Agreements and Hard Service/Facilities Management contracts, and drive performance, profitability and client satisfaction across the portfolio.
Key Responsibilities
Contract and Commercial Management
- Manage the commercial and contractual performance of multiple PFI Hard FM contracts across Healthcare and Education sectors, including Lease Plus Contracts, ensuring compliance with Project Agreements, Hard Service Contracts and associated schedules.
- Support and manage, validation and submission of monthly Hard FM/Service Payment calculations, Payment Mechanism applications, Performance Monitoring Reports, and Service Failure/Deduction calculations.
- Oversee and challenge the application of Service Failure Points, Quality Failures, Availability deductions and Warning Notices, ensuring accurate and defensible positions are maintained with clients and subcontractors.
- Understand Building Defects across the portfolio and support with the management of reporting and resolving through the relevant contract mechanisms whether through interface, project co / SPV obligations or lifecycle.
- Support with the Variation Procedure process end-to-end, including Variation Enquiries, costing, negotiation and Variation Confirmations, ensuring commercial terms protect margin and comply with contractual timescales.
- Administer Change in Law and Relief Event/Force Majeure claims, ensuring timely notification, accurate cost substantiation and recovery.
- Support to ensure compliance with our obligations to Lifecycle Maintenance planning, including 5 Year Maintenance Plans, Base/Updated Lifecycle Schedules, and Maintenance Reserve Account reconciliations.
- Oversee Lease Plus Contract commercial arrangements, including service charge reconciliation, lease compliance, and additional services billing.
Financial and Risk Management
- Produce and support with commercial reporting, understand overdue debt issues and WIP.
- Identify, assess and mitigate commercial and contractual risk across the project portfolio, escalating material issues promptly.
- Support business planning cycles for the regional portfolio.
- Manage contract caps on liability, insurance recoveries, and indemnity claims in line with contract terms.
- Lead or support Dispute Resolution Procedures, including Adjudication, Mediation and Liaison Committee processes, working closely with legal and senior management.
Stakeholder and Relationship Management
- Act as the primary commercial point of contact for Project Co, Special Purpose Vehicles (SPVs), Trusts/Local Authorities, Senior Funders' representatives and other Project Participants.
- Build and maintain strong relationships with client representatives, subcontractors, and internal operational teams to ensure commercial alignment and contract compliance.
- Represent JLL with PFI Operations at client liaison meetings, contract review meetings and governance boards as deemed necessary
- Support bid, re-tender, and Market Testing/benchmarking exercises as required.
Governance, Compliance and Continuous Improvement
- Ensure all commercial activity complies with JLL's governance framework, audit requirements and relevant Law (including Health and Safety Regime, Data Protection, and Freedom of Information obligations where applicable).
- Support internal and external audits, including Funders' Technical Adviser reviews and National Audit Office access requirements.
- Drive continuous improvement in commercial processes, systems and reporting across the regional portfolio.
- Mentor and develop junior commercial team members.