About The Opportunity
Netrix Global is looking for a Project Manager to join our Services Transition Team within Netrix Managed Services. The Managed Services Project Manager (MS PM) is responsible for managing the onboard or startup of Netrix managed services to new and existing clients in accordance with Statements of Work. Onboard scenarios range from multiple-service tower onboards for new customers, to new services for existing customers and service changes for existing customers. The MS PM may also manage standalone technology projects for existing Managed Services customers and offboarding of services at end of contract.
Service onboarding and Managed Services projects are performed using a cross-functional team approach led by the Project Manager and staffed with technical resources from Service Delivery Teams. In addition to Delivery Team resources, the PM interacts with other internal teams such as Sales and Finance and works closely with clients during projects and service onboards.
How You Will Make An Impact
As a member of our Team, you will help drive the timely and effective turn up of Managed Services and associated revenue for new and existing clients. Serving as the “first face” of Netrix to our customers, you play a critical role towards successful long term customer relationships:
- Provide a positive and consistent customer experience as a face of Netrix
- Ensure consistent and effective quality of work through application of industry standard Project Management and Netrix processes and procedures
- Enable successful downstream management of services through effective onboards
- Ensure timely and accurate revenue for services provided to customers
- Ensure new service onboarding and changes positively impact customer and delivery experiences
- Help identify additional sales opportunities through customer and Netrix interactions
- Manage customer expectations and communications from initial kick-off call, status calls and other communication vehicles
- Manage adherence to schedule and scope
What You Will Bring To The Table
- Minimum 3 years’ Project Management/Coordination experience with IT projects and/or leading, coordinating or managing customer or service transitions
- Base level experience and understanding of Managed Service Provider (MSP) technologies and services such as Cloud Infrastructure Management, Managed Security Services and IT Service Desks
- Ability to adapt and learn from new assignments and situations
- Ability to lead cross-functional teams working with customers
- Ability to handle multiple assignments in a fast-paced environment
- Experience/knowledge of project management techniques and tools
About Us
At Netrix Global our values are the philosophies and principles that we live by. They support our vision, help us achieve our goals and commit us to a common purpose.
We Own Outcomes, Win Together, Make An Impact, Enjoy The Journey, and Respect All!
Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today’s most complex business challenges, delivering to you an integrated, optimized, and future-proof solution.
We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country’s top system integrators.
At Netrix, we’re driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction.
What You Can Expect From Us
We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment. The role can be remote/home office, with some travel required.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, veteran status, or any other protected characteristic. Our hiring, promotion and compensation processes are based on merit, skills, and qualifications, to ensure a fair and unbiased approach for our candidates and employees. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting NetrixHR@Netrixglobal. To learn more about Netrix Global please go to www.netrixglobal.com