Location: Work from Home
Type of Employment: Full-time
Work Shift: US Business Hours
About Us
At OurAssistants, we connect property management and service-based businesses with highly skilled virtual professionals. We specialize in supporting accounting, operations, and back-office roles for U.S.-based clients while fostering a collaborative and growth-driven remote environment. Learn more at ourassistants.com.
Job Summary:
The VA Coach is responsible for mentoring and supporting a team of Virtual Assistants (VAs), ensuring strong performance, process compliance, and professional growth. The ideal candidate has experience in coaching, training, or team support—preferably in a BPO or remote work environment—and excels at providing guidance, feedback, and accountability.
Key Responsibilities:
-
Lead, mentor, and motivate a team of Virtual Assistants to maximize productivity and performance.
-
Conduct regular performance reviews, coaching sessions, and provide actionable feedback.
-
Develop and implement training programs, standard operating procedures (SOPs), and performance improvement plans.
-
Monitor team KPIs and ensure targets and deadlines are consistently met.
-
Serve as the primary point of contact for escalations, challenges, and performance-related issues.
-
Foster a positive and collaborative remote work environment.
Requirements:
-
Minimum of 1–2 years of experience in coaching, mentoring, training, or team support roles preferred.
Demonstrated ability to guide, mentor, and support individuals in achieving performance and development goals.
Strong communication, interpersonal, and problem-solving skills, with the ability to build rapport and provide constructive feedback.
Ability to promote accountability, encourage productivity, and support the implementation of processes and best practices.
Comfortable working during U.S. business hours and collaborating with remote teams across multiple time zones.
Preferred Skills:
-
Familiarity with project management tools
-
Experience in performance tracking and reporting
-
Strong understanding of virtual team dynamics and remote work best practices