Strategic Technology Coordinator
Location: Remote- Philippines
Work Schedule: Monday to Friday, 11 PM to 8 AM PH time
About Us
Safari Micro is a well-established U.S.-based MSP and value-added reseller supporting businesses, schools, and government agencies across the U.S. Founded in 1997 and headquartered in Chandler, Arizona, we’re expanding our Philippines-based IT Support Team.
About the Role
We are looking for an experienced Strategic Technology Coordinator to work closely with our VP of IT Solutions and serve as a key connection point between our sales organization, technical resources, customers, and technology partners.
This is not a traditional administrative coordinator position. The ideal candidate will have a background in IT project management, technology services, solutions delivery, or a similar technical role and will be comfortable participating in customer-facing conversations.
The Strategic Technology Coordinator will help turn opportunities and customer requirements into organized, actionable initiatives. This includes coordinating meetings and resources, assisting with Statements of Work (SOWs), participating in customer calls, tracking projects and deliverables, and ensuring strong communication between the VP of IT Solutions and the sales team.
Key Responsibilities
- Work directly with the VP of IT Solutions to coordinate customer opportunities, technical initiatives, and internal priorities.
- Schedule and coordinate customer discovery calls, technical meetings, solution reviews, and internal planning sessions.
- Participate in customer meetings alongside the VP of IT Solutions, sales representatives, engineers, and other technical resources.
- Serve as a primary liaison between the VP of IT Solutions and the sales organization, ensuring opportunities requiring technical involvement receive appropriate attention and follow-through.
- Assist in developing, organizing, reviewing, and tracking Statements of Work (SOWs), project scopes, proposals, and related technical documentation.
- Capture customer requirements, meeting notes, decisions, action items, owners, and required follow-ups.
- Coordinate internal technical resources and ensure responsibilities, deadlines, and next steps are clearly communicated.
- Track active IT projects and opportunities from initial discussions through scoping, handoff, and delivery.
- Follow up with sales representatives, engineers, customers, vendors, and other stakeholders to keep initiatives moving forward.
- Help prepare the VP of IT Solutions for customer meetings by organizing relevant background information, requirements, outstanding issues, and action items.
- Maintain visibility into open projects, customer requests, SOWs, technical opportunities, and outstanding deliverables.
- Identify communication gaps or potential project delays and proactively escalate them.
- Help improve processes and documentation across the IT Solutions organization.
Qualifications
- 5+ years of experience in IT project management, technical coordination, technology services, or solutions delivery.
- Proven experience coordinating IT projects and managing multiple stakeholders.
- Strong technical acumen and familiarity with business technology solutions.
- Experience participating in customer-facing technical meetings and working with sales teams, engineers, and technical resources.
- Familiarity with SOWs, project scopes, deliverables, timelines, and technical requirements.
- Strong project management, organizational, and multitasking skills.
- Excellent written and verbal English communication skills.
- Proactive, detail-oriented, and capable of independently driving tasks and following through on deliverables.
- Comfortable working directly with senior leadership, customers, and U.S.-based teams during U.S. business hours.
Preferred Experience
Experience in some of the following areas would be particularly valuable:
- Managed IT services or professional services
- IT infrastructure projects
- Cloud and Microsoft technologies
- Networking and security
- Data center, server, and storage technologies
- Microsoft 365 and Azure
- Cisco, HPE, Dell, Lenovo, or similar enterprise technology solutions
- CRM, ticketing, and project management platforms
- IT reseller, VAR, MSP, or technology consulting environments
What We're Looking For
The right person is a technology-minded project coordinator who can operate with a high degree of independence. You should be comfortable moving between a customer call, an SOW review, a project status meeting, and a conversation with a sales representative without losing track of the details.
You don't need to be the engineer designing every solution, but you do need enough technical understanding to follow the conversation, ask intelligent questions, recognize when something is missing, and make sure the right people are involved.
Most importantly, we're looking for someone who takes ownership. If something needs to happen, you follow it through rather than simply passing the request along.
Ideal Candidate
You may be a strong fit if you're currently working as an:
- IT Project Manager / Technical Project Coordinator / IT Service Delivery Coordinator / Technical Account Coordinator / Professional Services Coordinator / Solutions Coordinator / Junior Technical Project Manager / Technical Program Coordinator
Compensation & Benefits
- 💵 Competitive pay, based on your experience and technical depth
- 🖥️ Brand new WFH gear: Laptop, monitor, headset
- 🏛️ Mandatory government benefits + 13th month pay
- 🏥 HMO (w/1 dependent)
- 🏖️ 15 days of PTO/year + Birthday Leave
- 🎓 Paid certifications + training aligned to your career goals
- 🎁 Year-end performance bonus