Mar-Bella Collection is a hospitality group of five award-winning five-star luxury hotels, set in exceptional locations across Greece. The Collection includes MarBella, Nido – an adults-only member of Small Luxury Hotels of the World – and Avali, all located in Corfu, as well as Elix, set against a landscape of outstanding natural beauty in Karavostasi, Thesprotia. The newest addition, Cayo Exclusive Resort & Spa, brings the Collection to Elounda, Crete, set against the unique beauty of the Cretan coastline.
Ready to find your place with us?
For Season 2027, we are looking for a passionate Reservations Agent to join our team in Thessaloniki.
This position is based in Thessaloniki and requires on-site presence.
The Role
As a Reservations Agent, you will manage booking enquiries and reservations, providing prompt, professional service to guests and partners.
A Day in the Job
Accurate information, timely responses and attention to detail shape the guest experience from the very first enquiry.
Here's what a typical day in our Reservations team could look like:
• You respond promptly and informatively to booking requests received by email, telephone, online booking systems or other channels.
• You build and strengthen relationships with existing and new customers to encourage future bookings, support the operational follow-up of confirmed bookings and check that advance payments are received on time.
• You maintain reservation records and room availability in the PMS, process amendments and cancellations, and keep the relevant team members informed.
• You develop a thorough knowledge of room types, locations, layouts and features, supporting room allocation and maximising revenue from reservations.
• You stay informed about room rates, packages, discounts, special offers and other available benefits, applying the hotels’ pricing strategies accurately.
• You create and maintain organised guest profiles, recording special requirements and other useful information.
• You work closely with the Front Office team and coordinate additional services arranged at the time of booking.
• You keep up to date with the market, competitors’ strengths and weaknesses, economic trends, and changes in supply and demand.
Requirements
Is This You?
Essential qualifications:
• Excellent command of English and a good command of Greek.
• Excellent knowledge of MS Office.
• Outstanding written and verbal communication skills, with a professional and customer-oriented approach.
• A team-oriented, adaptable and proactive approach, supported by strong organisational skills.
• Ability to multitask and manage competing priorities effectively.
• Ability to work efficiently in a fast-paced environment while maintaining a positive attitude.
• Strong attention to detail and a commitment to excellence in guest service.
Additional qualifications – a plus:
• Previous experience in hospitality and reservations.
• Knowledge of an additional foreign language.
• Knowledge of channel management.
• Knowledge of a Property Management System (PMS), such as Opera or Fidelio.
• A master’s degree in a related field.
Benefits
What We Offer You
• Competitive remuneration package.
• Ongoing training and professional development opportunities.
• Career development and internal progression opportunities within Mar-Bella Collection.
• The opportunity to build experience within an award-winning luxury hospitality group.
• A professional, supportive and team-oriented working environment.