About the Role
Customer Support Specialist II is a key contributor to our operations division. The primary responsibility is to oversee daily invoice processing for timely payment execution while proactively building and maintaining strong relationships with customer and carrier partners.
What the Candidate Will Do
- Partner with carriers to promptly identify, research, and resolve billing and invoicing discrepancies
- Maintain and update carrier rate structures and pricing agreements accurate to current contracts
- Utilize external websites and other tools of communication
- Correspond with customer and carrier regarding detention and other accessorial information
- Maintain consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations
- Review contracts and carrier documentation to identify root cause of discrepancies
- Correspond internally with Operations, Procurement, and Carrier Pricing regarding rating and accessorial invoice discrepancies as needed
- Gather and supply financial information to decision makers for credit limit increases
- Review shipments for necessary info in TMS
- Process all approved invoices in the system with documentation and send invoices to customers, and answer any questions from the Customer that may arise as a question of the invoice
Basic Qualifications
- High school diploma or GED equivalent
- Minimum of 1-2 years of related experience
Preferred Qualifications
- Customer Service background
- Service-related industry experience
- Knowledge of the freight industry
- Basic proficiency with Microsoft Office Suite/Google Workspace
Benefits & Compensation for U.S. Employees
Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.
About Uber Freight
Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.
Candidate Privacy Notice
Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.