Technical Services Representative
Triumvirate Environmental, one of the largest environmental services firms in North America, is seeking a Technical Services Representative for our Somerville, MA office.
This highly motivated individual will be responsible for delivering operational and administrative excellence to support our sales and technical services teams—ensuring that every customer interaction is efficient, accurate, and leaves a lasting impression.
Triumvirate Environmental provides leading organizations in the higher education, life sciences, healthcare, and advanced manufacturing sectors with diverse services and expertise to assist them with compliance management. At Triumvirate Environmental, we strive to WOW both our employees and our customers. Our unique culture fosters growth, development, education, and creativity.
This position reports to the Technical Services Manager. This role is onsite and is based out of our Somerville, MA office.
Essential responsibilities:
- Coordinate jobs with customers and prepare appropriate paperwork, including the paperwork associate with our trucking process and associated weights
- Create and distribute invoices with quotes for services, such as lab packs, lab moves, and others
- Field incoming calls from prospective and existing customers as needed. Satisfying customer needs may involve a direct response from information and knowledge already possessed, obtaining information for response, or directing customer to someone capable of responding
- Assist Sales and Technical Services staff with job scopes and the coordination of bids, proposals, and quotations
- Assist Sales team with administrative tasks related to maintaining and growing customer base, including customized waste profiling and shipment report generation
- Organize and control all job folders and customer master files. This includes ensuring all paperwork is filed properly, and retrieving files for job costing purposes
- Provide Quality Control by contacting customers, post-service, to conduct surveys
- Attend all sales meetings and other necessary meetings
- Provide technical support to Inside and Outside Sales representatives and customers
- Assist with the approval of OSS, lab pack, and other job folders
- Order and maintain inventory of office supplies
- Track some office budgetary items
- All other duties as assigned
Basic qualifications:
- Bachelors degree in Environmental Science or industry related experience
- Ability to work as a team player
- Determination/eagerness to learn about the environmental health & safety field
- Creativity in solving unique problems
- Leadership experience/potential
- Strong communication, analytical, technical, and organizational skills
- Intermediate skills with Microsoft Office products (Word, Excel, Outlook, and PowerPoint)
- Must be eligible to work in the United States without future sponsorship
- Must have a reliable form of transportation
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Besides Health, Dental and Vision Insurance, we contribute to a 401k, offer a generous tuition reimbursement program, TONS of safety training for some positions with opportunities for external trainings and certifications, Mentorship & Career Succession Planning, Relocation Opportunities, Auto/Home insurance discounts, pet assistance discount plans, discounted movie passes & more!
To learn more about our business, culture, and the exciting work that we are doing in the industry, find us on LinkedIn, Instagram (@triumvirateenvironmental), or our website!
Triumvirate Environmental is committed to a diverse and inclusive workplace. As an Equal Opportunity Employer (EOE), Triumvirate does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals with Disabilities and Protected Veterans are encouraged to apply.
If you have a disability and need accommodation during the application and hiring process, please contact us at https://www.triumvirate.com/contact or call us at 888-834-9697. The requirements listed above are representative of the knowledge, skill, and/or ability required. To view our California Privacy Notice and Policy, click here.
Actual starting base pay may vary based on factors such as education, experience, skills, location and budget.