Job Title: 340B Implementation Specialist
Location: Remote
Vertical / Department: Customer Engagement / Implementation & Onboarding
Reports To: Implementation Manager
Job Type: Full-Time, Exempt
Position Summary:
A 340B Implementation Specialist leads the end‑to‑end onboarding and deployment of 340B systems, ensuring regulatory adherence, operational efficiency, and smooth client handoff to client success. This role ensures alignment on data requirements, workplan execution, stakeholder coordination, and system configuration, serving as the primary point of contact until the client transitions to a Client Success Manager. The 340B Implementation Specialist is responsible for guiding health systems or covered entities through the full lifecycle of implementing a 340B software from kickoff to go‑live. A 340B Implementation Specialist is the bridge between regulatory compliance and technology deployment, ensuring that 340B programs are launched successfully, remain compliant, and are optimized for long‑term value.
Key Responsibilities:
Implementation Leadership:
- Lead full‑lifecycle implementation of 340B compliance software for new clients.
- Develop and manage detailed workplans, timelines, and deliverables.
- Conduct weekly client touchpoints to track progress and resolve issues.
- Coordinate internal resources and cross‑functional stakeholders.
Data & Technical Coordination:
- Define and communicate data specifications for system setup.
- Review, validate, and troubleshoot client data files.
- Collaborate with technical teams to ensure correct configuration.
- Ensure compliance workflows and documentation are properly structured.
Client Engagement & Communication:
- Serve as the main contact during implementation.
- Provide training, walkthroughs, and user guidance.
- Manage expectations and communicate milestones clearly.
- Escalate and mitigate risks proactively.
Go‑Live & Handoff:
- Plan and execute go‑live activities.
- Confirm system readiness and client confidence before launch.
- Deliver comprehensive handoff documentation to the Client Success team.
Qualifications:
- 3+ years in 340B program operations, compliance, or healthcare systems.
- Strong project management, client‑facing communication, and technical coordination abilities.
- Understanding of HRSA 340B regulations, covered entity requirements, and pharmacy operations.
- Proficiency with MS Office and compliance/audit software.
Key Performance Indicators (KPIs):
- On-time completion of implementation tasks and milestones.
- Successful onboarding of assigned clients.
- Data accuracy and configuration quality scores.
- Client satisfaction ratings during implementation.
- Go-live success rates.
- Number of implementation projects supported concurrently.
- Training completion and adoption metrics.
- Compliance with implementation documentation standards.
What We Offer:
· Health insurance
· Flexible Spending Account (FSA)
· Dental and Vision insurance
· 401(k) retirement plan
· Paid time off
Why Join Pillr Health?
As a leading 340B Third-Party Administrator, we help covered entities maximize program compliance, improve patient access to care, and strengthen healthcare outcomes.