Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! As a Multimedia SME/ Specialist, you will be responsible for ensuring that the work produced by our Multimedia Writers, Graphic Designers, and Motion Graphic Artists always meet the highest quality standards. Get a glimpse of the type of videos we produce here. You will work with our Google multimedia team and other stakeholders to bring product and platform information to life through multimedia illustrations, animations and videos. You will partner with Technical Writers and form part of our GOC Content Operations team who helps build and maintain the single source of truth when it comes to Google Ads knowledge management, self-help, and product information for our support teams and customers. You will review, audit, and make final edits to multimedia content drafts prior to publication, and coach, mentor, and help with upskilling the Content Operations team. Position Responsibilities: Manage Google Ads Help Center graphics and video content Verify and help ensure that Technical Writers, Video and Graphic Artists adhere to Google’s style guide and content models when creating multimedia content Conduct quality reviews, audit, and ensure 100% accuracy and proofing of all materials produced Provide oversight for both graphic and video content. Verify these are up to standard with style, color, typeface usage, and process guides Triage, vet, and assign tasks to all Multimedia personnel Perform root cause analysis, coach and mentor, conduct learning refresher courses Collaborate with a team of QAs, and GOC/Google stakeholders from different global sites Facilitate, coordinate, and participate in calibration sessions with other QAs and Leads Lead or become a point of contact for critical strategic projects Champion continuous learning and improvement of processes and services Design and format multimedia in an array of digital formats, with an emphasis on animation and motion graphics. Advanced and specialized skills are needed to produce videos and animations under the Google Ads channel. Flex between leading multimedia projects, while jumping in on other projects as a hands-on contributor -- delivering from concept to completion Required Skills: Must have excellent English communication skills (written and oral), stakeholder management skills, and a passion for producing great content Must have experience performing Quality Assurance reviews, audits, content editing, proof-reading, root cause analysis, calibration sessions, and coaching and mentoring others within a quality framework Must have experience leading and managing strategic business / process improvement projects, have the ability to quickly become a subject matter expert, and be able to teach and upskill others in a classroom environment Must have 4-6 years of applied professional experience in multimedia arts such as, graphic design, animation, motion graphics, and video editing or any relevant industry experience. Intermediate knowledge of Graphic Design and Illustration techniques, Animations, and Motion Graphics. Proficiency using Adobe Creative Suite products (Illustrator, Photoshop, After Effects, Premiere Pro, Media Encoder) and other design tools as needed. Online portfolio and demo reel required - include with Resume: Portfolio and demo reel must demonstrate a wide array of design experience in web/digital contexts, a command of motion and interaction in web and/or mobile contexts, animation, motion graphics, and video creation and modification Please provide your Portfolio in a .pdf or URL format and .mp4 format for your demo reel Preferred Skills: Advanced experience with graphic design, video editing, animation, and motion graphics and expert knowledge of the Graphic Design industry Familiarity with creating and/or using templates in After Effects Familiarity with storyboarding and animatics for drafting video concepts quickly Familiarity with Google Ads, digital marketing concepts, and SEO, web publishing, web usability (UX) practices, and at least one content management system General production design experience including the creative brief process, handling and naming conventions, exporting file formats, and versioning Experience creating online support documentation or how-to materials for an external audience and demonstrated ability to create beautiful digital experiences that tell compelling user stories Benefits We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy. Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter. To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes. Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at [email protected]. Join us in building something special at GOC, where we’re creating the best possible journey for our customers and employees. Google Operations Center is a unique company of problem-solvers, partnering with Google to provide support to their users and customers. We believe an amazing customer experience begins with an amazing culture, and we help you be your best through leadership that listens, a culture of growth, and resources for wellbeing. With locations from North America to Asia, we hope you'll explore opportunities in your corner of the world. Search jobs

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