As the UK’s leading provider of environmental compliance, Valpak strives to work together towards a profitable, sustainable, waste-free world. To date, our teams work in partnership with more than 400 customers, in nearly every corner of the globe.
Valpak contributes to achieving the mission of Reconomy’s complete global compliance offering – Comply Loop. Solving increasingly complex environmental regulatory challenges using data, expert local knowledge, and through leadership to drive business accountability across the globe.
Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues, delivering exceptional service to our customers, contributing to the community, and working towards a more sustainable environment. If you share these values and are passionate about making a positive impact, we'd love to have you on our team.
The Compliance Administrator will be committed to providing exceptional administration support. A motivated and enthusiastic self-starter with the ability to co-ordinate and prioritise tasks, the ideal candidate will be confident working in both a busy team environment and on their own initiative. Strong organisational and communication skills are imperative. The Compliance Administrator will be positive, proactive and enthusiastic, have a sense of humour and enjoy working as part of a team.
Key accountabilities
Administration Support
- Accurately process a variety of administration tasks, including new applications and contact/company changes
- Provide ad hoc administration duties and support to other departments when required
Customer Service
- Deliver excellent customer service, both on the telephone and via email
- Develop an understanding of all operational activities within Valpak in order to confidently assist the Contact
- Centre with both outbound and inbound calls
Packaging, WEEE & Batteries Datarounds
- Play a key role in the Dataround processes, including
- Logging data forms, following up verification forms and assisting with incoming members queries
Quality Assurance
- Encourage and promote high standard of administration within the team and company
- Consider and implement process improvement where possible within the team
Auditing
- Support other departments in the auditing of essential documentation required by the regulations.
Health & Safety
- Co-ordinate Area Safety and ISO Inspections with other departments
- Report H & S stats to HR Director
Key areas
- Ensure a high standard of accuracy is achieved for all member contact details
- Ensure administrative tasks are carried out in an accurate and timely manner
- Develop a good understanding of the wider Valpak services and how they fit into the business
- Ensure that a high level of customer service is delivered at all times
- Demonstrate excellent communication skills
Experience, skills
- An outstanding eye for detail with a drive to provide exceptional administration support
- Customer focused with strong communication skills
- Customer focused with drive to provide the highest level of customer satisfaction
- Capability to multitask, prioritise and manage own workload
- Able to work well under pressure
- Able to pick up new skills and knowledge quickly and learn and develop in an ever changing company
- IT literate: Word, Excel and Access
Qualifications
- Educated to a minimum of A Level or equivalent
- Dual Location / Hybrid worker Status
- Participation in our annual Incentive Plan (VIP) - up to 10% bonus
- 25 days annual leave plus bank holidays, volunteering day and your birthday off!
- Option to buy and sell up to 9 days annual leave
- Access to voluntary benefits including private medical insurance, cycle to work scheme, and subsidised gym membership
- Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes
- Pension scheme up to 8% employer contribution
- Access to reward & discount platform
- Wellbeing initiatives