Security Team Supervision & Training: Supervise security officers through active shift briefings, schedule regular patrols, conduct specialized security/fire-fighting trainings, and enforce hotel safety standards and grooming codes.
Surveillance & Patrol Operations: Manage control room operations and continuous CCTV monitoring; execute regular rounds across guest floors, lobbies, plant rooms, and car parks to detect suspicious activities, unattended items, or hazards.
Fire Safety & Emergency Response: Lead the emergency and fire-fighting response team, verify all fire exits remain unobstructed, ensure safety equipment is operational, and assist with VIP escorts, medical emergencies, or local authority coordination.
Access & Asset Protection: Oversee strict key control procedures, after-hours facility access, gate passes, store dispatches, and conduct routine employee entrance monitoring, locker inspections, and bag checks.
Incident Investigation & Reporting: Investigate security breaches, accidents, and property losses; prepare precise shift handover logs and incident reports while maintaining strict confidentiality of all internal data.
Guest Assistance & Protocol: Provide courteous support for guest inquiries, escort VIPs, verify credentials for safe-box openings in coordination with Front Office, and address disruptive individuals professionally.
Security Team Supervision & Training: Supervise security officers through active shift briefings, schedule regular patrols, conduct specialized security/fire-fighting trainings, and enforce hotel safety standards and grooming codes.
Surveillance & Patrol Operations: Manage control room operations and continuous CCTV monitoring; execute regular rounds across guest floors, lobbies, plant rooms, and car parks to detect suspicious activities, unattended items, or hazards.
Fire Safety & Emergency Response: Lead the emergency and fire-fighting response team, verify all fire exits remain unobstructed, ensure safety equipment is operational, and assist with VIP escorts, medical emergencies, or local authority coordination.
Access & Asset Protection: Oversee strict key control procedures, after-hours facility access, gate passes, store dispatches, and conduct routine employee entrance monitoring, locker inspections, and bag checks.
Incident Investigation & Reporting: Investigate security breaches, accidents, and property losses; prepare precise shift handover logs and incident reports while maintaining strict confidentiality of all internal data.
Guest Assistance & Protocol: Provide courteous support for guest inquiries, escort VIPs, verify credentials for safe-box openings in coordination with Front Office, and address disruptive individuals professionally.