Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
One of the key drivers to our success is a committed and rigorous emphasis on our people. We believe that our competitive advantage lies in our talent and that we can build a sustainable advantage by attracting, enabling and cultivating the world’s most exceptional people to do the very best work of their careers.
Stripe is seeking a People Operations Specialist, EMEA to join our Global People Operations team on an 11-month FTC basis. This role is a critical pillar of Global People Operations, focusing on complex operational challenges and continuous improvement across the employee lifecycle. You will serve as a critical operational stakeholder enabling HR transformation by ensuring seamless support, optimizing processes with data-driven insights, and collaborating closely with our Centers of Excellence (COEs).
What you’ll do
As a proactive, data-driven, and systems-oriented member of the Global People Operations team, you will play a central role in maintaining an accurate HR operations infrastructure, facilitating critical employee lifecycle processes, and driving operational excellence to further delight our employees and partners. You will bridge operations and strategy, translating service insights into actionable improvements.
Responsibilities
- Elevated Employee Support (Tier 2 Escalation): Provide a seamless and delightful support experience for Stripe employees and cross-functional partners, specifically handling complex inquiries and escalations routed from our Tier 1 Centralized Operations team or business partner teams, including bulk transaction processing, complex reorganization events, and separations.
- Process Optimization and Data-Driven Improvement: Bring innovative, data-driven ideas and recommend enhancements to existing HR processes and workflows. Interpret data (e.g., case volumes, resolution times) and formulate insights to proactively drive continuous operational improvements that enhance the overall employee experience.
- HR Transformation and Program Delivery: Serve as a key operational stakeholder and contributor to significant HR transformation initiatives, major system updates, and the delivery of critical, ongoing HR programs across the employee lifecycle (e.g., onboarding, global mobility, offboarding).
- Stakeholder and COE Partnership: Work closely with cross-functional teams and Centers of Excellence (COEs), including Compensation, Benefits, Employment Legal, and Employee Relations, to ensure operational needs are met, processes align, and smooth handoffs occur across the organization.
- HRIS Management and Integrity: Maintain the accuracy and integrity of our HR Information System (Workday) by accurately entering employee change transactions manually and through bulk data uploads, ensuring a robust and reliable foundation for all HR data.
- System Testing and Documentation: Participate in end-to-end, user acceptance, and other testing of new/existing processes or workflows. Create and update Standard Operating Procedures (SOPs) that document workflows from end to end, encompassing all system interactions and cross-functional handoffs for clarity and efficiency.
- Vendor Oversight: Assist with vendor oversight and management for operational services related to your areas of expertise, ensuring service level agreements (SLAs) are met and performance standards are maintained.
- Navigating Ambiguity: Operate effectively in ambiguous situations using your technical expertise, Stripe’s operating principles, and stakeholder perspectives to determine the best course of action and communicate clearly about systemic blockers.
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- Bachelor’s degree in Human Resources, Business, Operations, or a related field.
- 3-5 years of experience in Human Resources or People Operations, with a focus on operational delivery.
- Knowledge of HR processes, policies, and best practices across the employee lifecycle.
- Technical aptitude and proficiency with Workday (specifically data accuracy and management) and experience with Salesforce or a similar ticketing system.
- Demonstrated problem-solving skills and the ability to handle complex Tier 2 escalations.
- Experience driving operational improvements and contributing to significant program delivery.
- Proven experience collaborating effectively with COEs (e.g., Legal, ER, People Partners) to resolve complex employee issues.
- Written and verbal English communication skills focused on providing customer service and distilling complex information.
- Collaboration skills, with the ability to work cross-functionally and cross-culturally in a fast-paced, dynamic environment.
- Detail-oriented, with a focus on accuracy, quality, and compliance.
- Ability to navigate ambiguity effectively.
Preferred qualifications
- Data fluency with the ability to interpret data and formulate insights to drive improvements and measure program success.
- AI Fluency: Knowledge and application of AI tools
- Experience with knowledge management systems (e.g. Confluence).
- Vendor management experience.
- Strong organizational and project management skills.