Key Responsibilities
- Project Tracking & PMO Support: Assist in maintaining master project tracking sheets, status report dashboards, and project timelines. Help organize project status meetings, capture actionable meeting minutes, and track deliverables across cross-functional teams.
- System & Vendor Support: Provide operational assistance for core retail systems. Coordinate with vendors and local IT teams to resolve daily operational blockers and configuration queries.
- Documentation & Reporting: Draft, review, and update comprehensive Retail Operations Support Guides, Knowledge Base (KB) articles and Standard Operating Procedures (SOPs).
- UAT & Testing Assistance: Support Quality Assurance and User Acceptance Testing (UAT) cycles for new digital features, portal releases, and system upgrades. Document test scenarios, log defects, and track issue resolution with development partners.
- IT Service Desk & Ticket Analysis: Monitor ServiceNow (SNOW) tier-2/3 ticket queues, analyze recurring store support trends, and compile periodic performance metrics reports to identify process bottlenecks and service improvements.
Key Focus Area: The intern will actively contribute to streamlining Regional Service Desk (RSD) handovers, validating Power BI operational dashboards, and supporting retail systems deployment across APAC markets.
We are looking for an energetic self-starter with a proactive mindset who thrives in a collaborative, international team setting.
- Currently pursuing a Bachelor's degree in Information Technology, Computer Science, Business Analytics, Project Management, or a related discipline.
- Familiarity with retail IT architectures, APIs, CRM/POS systems, or ticketing workflows. Basic understanding of data analysis concepts.
- Advanced proficiency in Microsoft Excel. Familiarity with Microsoft 365, SharePoint, Power BI, and ServiceNow is a strong plus.
- Confident interacting with diverse stakeholders, vendors, and regional business teams.
- Meticulous attention to detail with strong organizational skills. Capable of managing multiple tasks simultaneously under tight deadlines.
- A proactive, problem-solving attitude with eagerness to learn new enterprise tools and luxury retail operational workflows.