About Our Job Are you passionate about providing excellent customer service and making a difference in your community? The City and County of Denver’s Community Planning and Development Department (CPD) is seeking a highly motivated individual who is eager to work on a dynamic team to join our Contractor Licensing work group as our Licensing Technician. This position provides you with the opportunity to demonstrate your direct customer service talent and licensing and/or regulatory expertise in an environment dedicated to trust, collaboration, and building rapport with your colleagues and customers. If this sounds like a fit, apply today! With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver (CCD) means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. Click here to find out about all the amazing benefits and reasons to work for CCD! What We Offer The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $22.53-33.80/hour. New hires are typically brought into the organization with a starting pay between $22.83-26.50/hour, based on experience and education. We also offer generous benefits for full-time employees which include but is not limited to: Competitive Medical, Dental, Vision Insurance (effective within 1 month of start date, City pays majority of premiums) Pension Plan for Life (Employee contributes 8.45%, Employer matches at 17.95%) 457 (b) Retirement Plan (no early withdrawal fee!) PTO (over 3 weeks in your first year) and 14 paid holidays Merit Increases STD, LTD, HSA, FSA, Life Insurance CARE Bank, Family Leave Benefits Employee Assistance Program, Employee Volunteer Program · Tuition Reimbursement (up to $2000/year), We Qualify for Student Loan Forgiveness Program · Learning and Development Opportunities; Courses and Career Development Resources · EcoPass (unlimited free RTD bus/train rides) Location & Schedule In this position, you can expect to work Monday through Friday from 730am to 4pm. We are located at the Wellington Webb Building, located at 201 W Colfax Ave. Denver, CO 80202. Hybrid option after passing 6 month probationary period. The City and County of Denver supports a hybrid workplace model. Employees’ physical work location is based upon the position’s job duties and requirements, customer service and responsiveness, team and individual performance, and business needs and requirements. Our current practice requires in-office work for all employees for a minimum of three days per week. Business needs and initial onboarding may require additional days in the office. Please note: Downtown parking expenses are the responsibility of the employee. We offer a flexible spending account option specifically for parking; if you elect this option, you can use pre tax dollars for parking. We also offer an RTD ‘eco pass’ to all City employees– allowing the use of public transportation for free as a City Employee. Who We Are & What You’ll Do BUILDING COMMUNITY: Denver Community Planning and Development is responsible for visionary city planning and ensuring safe, responsible, sustainable building. CPD regulates planning, zoning, development and maintenance of private property in Denver. We're working hard to make Denver a great place to live, work and play! Visit DenverGov.org/CPD. The Licensing Technician will need to be comfortable and adept at working within a web-based system and explaining city licensing rules, regulations, and state statutes to customers. Key responsibilities will include: Working with independent contractors and customers to determine and communicate licensing requirements and necessary documents Manage a high volume of inbound calls while professionally assisting a diverse customer base, effectively de-escalating challenging interactions, identifying customer needs, and maintaining composure under pressure Become a subject matter expert on the ePermits platform, providing clear, step-by-step support to help customers successfully navigate the system and complete license and certificate applications or renewals Obtaining, monitoring, tracking, and organizing data that may require information searches through files, policies, procedures, records or computer files Performing routine data entry and other office support activities, including creating, sorting, scanning, photocopying, distributing, and filing documents Stocking counter with adequate forms and other required materials Performing other related duties as assigned or requested   What You’ll Bring We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level. Our ideal candidate has demonstrated a high degree of commitment to customer service, learns quickly, and can produce innovative solutions to problems working in a fast-paced, high-volume office.  Our candidate will be flexible, be able to identify and develop efficient practices and procedures and is patient and focused on listening to customers.  We are looking for someone who has excelled in a team environment and is known for their energy, ambition, and taking initiative. Our ideal candidate has some or all the following experience, skills, and characteristics: Previous experience within the construction field helpful An understanding of how to research and apply municipal codes and statutes Excellent customer service and problem solving skills Ability to learn quickly Familiar with the following software programs: Accela Permit Tracking System (helpful, not required), Microsoft Outlook, Word and Excel Efficiently demonstrates excellent time/work management skills Works well under pressure and able to multitask Strong attention to detail and highly organized Required Minimum Qualifications Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate. Experience Requirement: Two (2) years of clerical experience including one (1) year of experience performing specialized and/or technical office support work. Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements. License/Certifications: None Application Deadline Please submit your application as soon as possible and no later than Monday, November 16th, 2026, at 11:59pm to ensure consideration. About Everything Else Job Profile CC2353 Licensing Technician I To view the full job profile including position specifications, physical demands, and probationary period, click here. Position Type Unlimited Position Salary Range $22.53 - $33.80 Target Pay $22.83-26.50/hour, based on experience and education Agency Community Planning & Development Redeployment during Citywide Emergencies City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor. The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact [email protected] with three business days’ notice. Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S. For information about right to work, click here for English or here for Spanish.

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