Role Summary
Incident Response Consultants play a key role in supporting customers through cybersecurity incidents by coordinating the response between the customer, DFIR consultants, and other technical teams.
This is a customer-facing role focused on incident coordination, communication, and ensuring that response activities progress effectively from initial engagement through to resolution. You will work closely with DFIR consultants who conduct the technical investigation, while helping customers understand what is happening, what information or actions are required, and what the next steps are.
You do not need to be a digital forensics specialist. However, you will need a strong understanding of enterprise technology and cybersecurity concepts, combined with excellent communication, organisation, and stakeholder management skills. Previous experience supporting or coordinating cybersecurity incidents will be highly valued.
What You Will Do
Act as a primary coordination point between customers and DFIR consultants during active cybersecurity incidents.
Coordinate and host incident scoping calls with customers to understand the incident, establish requirements, and support the engagement of the appropriate DFIR resources.
Coordinate incident response activities from initial engagement through investigation, remediation, and closure.
Work with DFIR consultants to understand investigation progress, priorities, dependencies, and customer requirements.
Maintain clear communication with customers throughout an incident, including investigation status, next steps, outstanding actions, and information requirements.
Coordinate meetings, incident updates, deliverables, and follow-up activities between customers and internal technical teams.
Help customers gather and provide the information, logs, system access, and technical context required by DFIR consultants.
Track actions, decisions, dependencies, and outstanding items throughout the incident lifecycle.
Identify potential delays, communication gaps, or blockers and work with the appropriate stakeholders to resolve or escalate them.
Translate technical investigation updates into clear, customer-appropriate language without changing the technical findings or conclusions of the investigation.
Translate incident reports, investigation updates, and other customer communications from English into Japanese when required, ensuring technical meaning and context are accurately maintained.
Support the preparation and delivery of customer updates, investigation reports, and incident debriefing sessions.
Coordinate with other cybersecurity teams, including Threat Intelligence, Technical Testing, Managed Detection and Response, and other relevant specialists when required.
Help ensure customers receive a consistent, professional, and well-coordinated experience during what can be a highly stressful situation.
What You Will Bring
3+ years of experience working in cybersecurity, information technology, security operations, incident management, technical support, or a related technical environment.
Experience supporting, coordinating, or working with cybersecurity incidents will be highly valued.
Strong understanding of cybersecurity fundamentals and common security technologies.
Good understanding of enterprise IT environments, including Windows, networking, identity, cloud services, and security technologies.
Ability to understand and discuss cybersecurity incidents with technical specialists without needing to personally conduct digital forensic investigations.
Strong customer-facing communication skills and experience working with customers during technical or security incidents.
Experience coordinating technical activities involving multiple teams and stakeholders.
Strong organisational skills and the ability to manage multiple activities, priorities, and dependencies during time-sensitive situations.
Ability to communicate complex technical information clearly to stakeholders with different levels of technical knowledge.
Confidence working with customers during high-pressure or business-critical situations.
Native-level Japanese language proficiency, with professional proficiency in English.
Experience working in a Security Operations Centre, Managed Security Service, Incident Response, cybersecurity consulting, technical account management, or similar environment.
Previous experience coordinating cybersecurity incidents, major IT incidents, or other technical response activities.
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What does remote mean at Sophos?
Sophos supports flexible ways of working, with many roles offered remotely and others working in a hybrid model. For remote roles, you may work remotely within the location specified in the job posting. Candidates must reside in and be authorized to work in that location. Our teams collaborate across locations and time zones, using technology to stay connected and deliver results.
Our Commitment To You
Sophos welcomes applicants with diverse experiences, perspectives, and backgrounds. We believe great ideas come from different ways of thinking, and we are committed to building a workplace where people can contribute, grow, and succeed.
We evaluate all candidates based on job-related skills, qualifications, and experience, and are committed to providing equal employment opportunities consistent with applicable laws and regulations.
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