If you are a current Duly/SBC/QMG employee, please apply through the Internal Career Site. Department: Laboratory Location: 211 N Eddy Street, South Bend, IN, 46617 Hours: Varying Shifts: Monday–Friday, 7:00 a.m.-5:00 p.m. - Every 6th Saturday: 8:00 a.m.-12:00 p.m. At The South Bend Clinic, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve. Benefits: • Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance. • Access to a mental health benefit at no cost. • Employer provided life and disability insurance. • $5,250 Tuition Reimbursement per year. • Immediate 401(k) match. • 40 hours paid volunteer time off. • A culture committed to community engagement and social impact. • Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met. Responsibilities: Demonstrates expertise in all aspects of blood and specimen procurement, including venipuncture, finger sticks, and other procedures as required. Consistently adheres to all safety regulations, including washing hands between patients and uses appropriate personal protective devices when required. Ensures routine specimens and those requiring special handling procedures are always collected in the correct blood draw tube(s) and/or container. Correctly labels specimens and ensures the positive identification of patient identity and laboratory specimens. Provides correct instructions to patients for special collections in a clear and concise manner. Exhibits proficiency in specimen processing and transport procedures (if applicable). Blood drawing and workstations are kept clean, orderly, and well stocked. Demonstrates good judgment in dealing with difficult patients and circumstances. Proficient and efficient in all aspects of laboratory order entry processes, including patient registration, insurance verification, and ordering of tests. Accurately and consistently performs cashier functions, including collection of patient-owed dollars and balancing the cash drawer in EMR when applicable. Pays attention to details, makes minimal mistakes, and identify, resolve, and follow up on all problems as arise. Takes initiative during slow periods to seek out and perform non-time dependent tasks. Recognizes and takes appropriate steps to adjust scheduled work to assist in areas requiring additional support. Identifies and notifies supervisor of possible ideas to improve daily operations and enhance the efficiency and delivery of laboratory services. Exhibits computer systems knowledge and proficiency as necessary to perform job functions. Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards. Performs other duties as assigned when appropriate. Adheres to HIPAA guidelines set forth in Clinic policies and procedures. POSITION REQUIREMENTS: Education/Certification/License: Completion of a Phlebotomy/Medical Assistant Program. Knowledge, Skills, and Abilities: Must pay close attention to detail, be organized, and provide excellent customer service. In addition must be able to prioritize work and be a team player. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. Let’s start with what matters. People. Purpose. Care. At the South Bend Clinic, we believe healthcare works best when it’s personal, connected, and led by people who truly care. We are a physician-led medical group built on trusted relationships, teamwork, and a shared commitment to putting patients first in every decision we make. Our team members are caregivers, collaborators, problem-solvers, and leaders. Together, we show up with compassion, act with purpose, and take ownership of the care we deliver and the experience we create. Whether you’re caring directly for patients or supporting the teams who do, your role matters here, and your voice is valued. We listen with intention, work as one, and challenge ourselves to keep improving, not for recognition, but because our patients, families, and communities count on us. Innovation at SBC isn’t about chasing what’s next for its own sake. It’s about finding better ways to deliver high-quality, affordable, and accessible care, today and into the future. If you’re looking for meaningful work, supportive teammates, and the opportunity to help shape the future of care while staying grounded in compassion and community, you’ll find your place at the South Bend Clinic. Current Duly Health and Care team members: Please do not apply through this external site. To be considered, log in to Workday through the OneDuly intranet and click on Career Opportunities to apply. This ensures your application is reviewed appropriately. If you have questions, please connect with your leader or HR Business Partner for support.

Phlebotomist.

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