David Kennedy Recruitment is working with a global customer experience company supporting a well-known payments and financing brand that is seeking to onboard a Dutch-speaking Advisors to join their team in Athens. The role is customer support across voice, chat and email, helping customers with orders, deliveries, app features and other service-related concerns.
Position: Customer Service Representative (Dutch)
Location: Athens, Greece
Work model: On-site
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
Support customers with questions about orders, deliveries, app features and other service-related concerns
Handle customer contacts across voice, chat and email
Document each interaction accurately
Follow established procedures
Escalate complex or unresolved issues to the appropriate team when needed
REQUIREMENTS:
Native/near-native level of Dutch
English at C1 level, both written and spoken
High school diploma
Customer service skills, including complaint handling, troubleshooting, problem solving and strong communication
EU citizenship
Based in Athens or willing to relocate (relocation candidates must already hold a Greek AFM and AMKA)
Available for on-site work in Athens on rotational shifts
BENEFITS:
Easter and Summer bonuses
Meal allowance
Health insurance from the hire date
1.67 business days of annual leave per month in the first year, plus Greek public holidays
Access to a learning platform
Assistance with issuing hiring documents
Relocation support, including travel and airport pick-up, and 4 weeks of accommodation provided
International working environment
And many more!!