We are a leading company in the wireless broadband communications industry looking for talented professionals with a winning attitude. Job Description [Key Roles & Responsibilities] Technical Support & Issue Management Provide technical support for the deployment, configuration, troubleshooting, and maintenance of Fixed Wireless Access (FWA), Broadband Gateway, Wi-Fi Router & Extenders, mesh systems, and network communication products. Support customer evaluations, field trials, certifications, and new product introductions (NPI) during pre-launch and commercial deployment phases. Analyze and troubleshoot hardware, software, firmware, RF, networking, and interoperability issues in customer and laboratory environments. Collaborate with Engineering and R&D teams to drive root cause analysis, corrective actions, and product enhancements. Investigate and resolve issues related to cellular connectivity, Wi-Fi performance, network routing, throughput, latency, device management, and service reliability. Collect, analyze, and interpret logs, traces, performance metrics, and test results to identify and resolve technical problems efficiently. Escalate critical customer issues and coordinate cross-functional teams to ensure timely resolution and customer satisfaction. Support R&D teams in software integration, debugging, validation, and customer deployment activities across prpl OS, OpenWRT, RDK-B, and related broadband software platforms. Manage the end-to-end trouble ticket lifecycle including creation, tracking, and following established escalation Provide feedback from customer deployments to Product Management and R&D teams to improve product functionality, usability, and reliability. Ensure products meet customer requirements, operator specifications, and industry standards for wireless and networking technologies. Develop and maintain technical documentation, troubleshooting guides, FAQs, knowledge base articles, and test procedures. Work closely with Sales and Business Development teams to provide technical expertise, customer presentations, product demonstrations, and solution recommendations. Software Development & Quality Process Support Support software development lifecycle activities including requirement review, feature integration, validation, defect management, and release readiness. Collaborate with customer QA teams to review test plans, validation results, bug reports, and regression testing activities. Assist with issue reproduction, log analysis, root cause investigation, and software debugging coordination. Participate in Agile/Scrum development processes including sprint planning, backlog review, release planning, and issue prioritization discussions. Monitor software quality metrics, project risks, and schedule dependencies and communicate potential concerns proactively. Required Technical Knowledge Broadband Gateway and Residential Gateway platforms Well versed in Open Software Development Platforms (prpl/RDK-B/OpenWRT) Fixed Wireless Access (FWA) and CPE technologies Wi-Fi (Wi-Fi 6/6E/7/8), and PON (GPON/XGS-PON) technologies 4G LTE, 5G NR, and 3GPP technologies TCP/IP networking, routing, switching, VLANs, VPNs, DHCP, DNS, NAT Familiar with major chipset vendors such as Qualcomm, Broadcom, MediaTek, Maxlinear, etc. RF performance analysis and troubleshooting Network diagnostics, packet capture, and protocol analysis Software development lifecycle, validation, and defect management processes Agile/Scrum software development methodologies Issie tracking and project management tools such as Jira or equivalent platforms Embedded systems, firmware debugging, and interoperability testing Customer-facing technical support and issue management Cross-functional collaboration with Engineering, R&D, Product, and Sales teams Strong verbal and written communication skills for customer-facing and global team interactions Collaboration & Communication Communicate technical issues clearly to development teams for timely resolution and firmware updates. Share customer requirements and market feedback with Sales and Business Development (BD) teams to support product evolution. Translate complex technical information into clear, actionable insights for diverse stakeholders and provide informal guidance to junior team members. Coordinate across geographically distributed teams to ensure project alignment and execution. [Qualifications & Level Expectations] Education: Bachelor’s degree in electrical engineering, Computer Science, or a related field with at least 10 years of relevant experience Education Bachelor - Electrical Engineering Work Experience Language Skills WNC established in 1996, specializes in the design, development, and manufacturing of cutting-edge communications products. WNC also offers comprehensive technical support in RF antenna design, software design, hardware design, mechanical design, system integration, user interface development, and product testing and certification. Headquartered in Taiwan’s Hsinchu Science Park, WNC has established an overseas presence in the US, the UK, Germany, Japan, China, and Vietnam. These sites together offer complete solutions and local support for customers worldwide. WNC's technical expertise encompasses applications from broadband, multimedia, and the IoT to wireline and wireless communications, with a product scope covering solutions in network communications, network infrastructure, home automation, and advanced driver-assistance systems (ADAS). WNC has established itself as a company with a solid, robust culture built upon the core values of fundamentals advocacy, team cohesion, customer trust, and value creation. We have also established a comprehensive talent cultivation system that ensures a great work experience at WNC through digital transformation, employee learning & development programs, recruitment and compensation strategies and friendly workplace initiatives. We have also been implementing a “learning organization” initiative to encourage employees to adopt a mindset of always striving to better yourself. At WNC, you will receive the resources you need to enhance your cross-disciplinary skills and open up new possibilities for your career! In today’s interconnected world, our goal is to make WNC a leading company in the field of network communications technology integration. Come join us and work together to create positive connections and interactions as well as a harmonious, sustainable society for all.

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