Our mission is to change banking for good. We cannot achieve that without dedicated and passionate people. Our People team supports every stage of the employee lifecycle—from talent acquisition and onboarding to talent development, total rewards, culture, and employee experience.
We are committed to building an enjoyable environment where everyone can thrive and grow, backed by sound employment practices and regulatory standards. To support our ongoing growth, we are expanding our team of People Advisors.
In this role, you will deliver first-line advice, practical coaching, and guidance to employees and line managers across People services. You will oversee multi-stranded inquiries and support the continuous improvement of core People processes, working closely with People Partners and Centres of Expertise to drive efficiency and a high-quality employee experience.
Key Responsibilities
- First-Line Employee Relations: Serve as the primary point of contact for low-level ER casework, conducting objective workplace investigations, supporting disciplinary hearings, and managing grievances in alignment with ACAS best practices and statutory guidelines.
- Informal Conflict Resolution: Facilitate early and constructive dispute resolution, empowering managers with coaching and practical toolkits to address issues informally and maintain healthy team dynamics.
- Absence & Attendance Management: Oversee end-to-end absence management, monitoring short- and long-term sickness trends, guiding managers through trigger-point reviews, and conducting structured return-to-work interventions.
- Health & Wellbeing Casework: Coordinate Occupational Health (OH) referrals, oversee Group Income Protection (GIP) claims, and design tailored return-to-work and rehabilitation plans.
- Reasonable Adjustments: Advise managers on implementing workplace adjustments under the Equality Act, ensuring employees receive appropriate physical, neurodiversity, and mental health support.
- Flexible Working Administration: Manage statutory flexible working requests end-to-end, assessing operational viability alongside managers to deliver fair, consistent outcomes.
- Process Continuous Improvement: Partner with People Partners and Centres of Expertise to identify process bottlenecks, enhance workflows, and elevate overall service delivery.
Requirements
- Practical ER Knowledge: Demonstrable experience handling low-level disciplinary, grievance, and capability procedures, with a solid grounding in UK employment law.
- Early Dispute Mediation: Proven ability to de-escalate workplace conflict, guide informal resolutions, and coach line managers on sensitive employee conversations.
- Absence & Health Oversight: Hands-on experience coordinating Occupational Health referrals, administering sickness triggers, and managing reasonable adjustments or Group Income Protection cases.
- Flexible Working Experience: A clear understanding of UK statutory flexible working frameworks and experience guiding managers through request reviews.
- Collaborative & Solutions-Focused: Excellent interpersonal skills, a high level of discretion, and the ability to partner effectively across business units and specialised People teams.
Benefits
- 25 days holiday (plus take your public holiday allowance whenever works best for you)
- An extra day’s holiday for your birthday
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- 16 hours paid volunteering time a year
- Salary sacrifice, company enhanced pension scheme
- Life insurance at 4x your salary
- Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
- Generous family-friendly policies
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships
About Us
You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.
We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.
Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
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