About the Role
Our client in the US is looking for an Outbound Customer Service Representative to contact an existing database of 30,000–35,000 customers, ensuring every customer is contacted at least once per quarter. The goal is to reactivate customers and generate bookings for maintenance visits, service calls and potential HVAC replacements through consistent, high-volume outbound calling.
Responsibilities
- Make high-volume outbound calls to existing customers.
- Follow up with customers to encourage repeat business and reactivate inactive accounts.
- Generate bookings for maintenance visits and service calls.
- Identify potential HVAC replacement opportunities.
- Maintain consistent daily calling activity and customer engagement.
- Record customer interactions and outcomes accurately in the CRM.
Requirements
- Minimum 1 year of high-volume outbound calling experience on US-facing campaigns.
- Experience in customer care, customer retention or appointment setting.
- Resilient and consistent, with the ability to manage a full day of outbound calling.
- Clear spoken English and a friendly, natural telephone manner.
- Reliable employment history and consistent tenure.
- ServiceTitan or other home services CRM experience is advantageous.
- Experience with maintenance or membership plan campaigns is a plus.
- Ability to work US hours.