KEY RESPONSIBILITIES Support consistent risk reporting across functions, including data collection, quality checks, analysis and timely escalation of material issues Support the CRO and Risk team in delivering risk communication, training and awareness initiatives across Vietnam Coordinate Risk & Control Self-Assessment (RCSA) activities and other assigned risk deliverables, including follow-up with business owners, review of submissions and tracking of agreed actions Support the implementation and day-to-day execution of relevant risk frameworks, methodologies and tools Maintain local risk policies, procedures, templates and records, and provide risk input on policies, guidelines, standards and process enhancements owned by other functions Work with other functions to identify and assess risks arising from new products, business initiatives and process changes, and document practical risk considerations and follow-up actions Support the effective operation of the Risk Management function, including maintaining trackers, preparing management information and coordinating recurring deliverables Support second-line monitoring and challenge across risk identification, assessment, response, monitoring and reporting; raise gaps and recommendations to senior Risk colleagues where judgment or escalation is required Coordinate operational incident management activities, including intake and classification, timeline tracking, review and constructive challenge of impact assessments, root cause analysis and corrective actions, maintenance of supporting records, escalation of delays or quality gaps, and preparation of incident reporting and trend analysis Monitor relevant local regulatory developments and support assessment and communication of their risk management implications Support the effective operation of local Risk Committees by coordinating agendas and papers, preparing risk summaries, recording decisions and tracking actions to closure KEY REQUIREMENTS Candidates should have the following: At least 5 years of relevant working experience, preferably in Risk Management, Compliance, Audit, Finance/Actuarial, Operations Self-starter who can take ownership of assigned deliverables and work independently once objectives and expected outcomes are clear Continuous learner with the ability to gather and synthesize information from different sources into clear findings and actions Curious and constructive challenger who is willing to ask questions, test assumptions and raise concerns with appropriate support Strong planning, organization and execution skills, with the ability to manage multiple deadlines Good working knowledge of risk frameworks, internal controls and regulatory requirements, with willingness to deepen technical and business expertise. Ability to work effectively in a team and build constructive working relationships across functions. Strong analytical, written and verbal communication skills, with the ability to present issues clearly and concisely Diversity & Ethics – Shows respect and sensitivity for cultural diversity, treats people with respect regardless of their position or status, exhibits high standard of integrity in decision making, and adheres to extremely high ethical codes of conduct Fluency in Vietnamese and professional working proficiency in English are preferred About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected]. Working Arrangement In Office We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognition. Recent awards include: 2026 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2025 Financial Times World’s Best Employers Asia-Pacific 2026 We’ve been recognized as one of Canada’s Top 100 Employers 2026 #1 Life Insurer for AI Maturity by Evident 2026 To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the number one choice for customers. Learn more at https://www.manulife.com/.

Assistant Manager, Risk Management.

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