About the Role
Own the end-to-end deployment lifecycle for AI agents used by enterprise freight and logistics organizations, from kickoff through production launch, hypercare, and scaled rollout. You will work across customer operations, IT, and business teams, partnering with product and engineering to make deployments effective and repeatable.
What You'll Do
Lead enterprise deployments from customer kickoff through go-live, hypercare, and broader rollout.
Map customer workflows and configure AI agents in collaboration with operations, IT, and business stakeholders.
Troubleshoot technical issues and coordinate integrations with engineering and product teams.
Share customer insights with product teams to inform roadmap decisions and improvements.
Create deployment playbooks, templates, and practices that shorten time to value and support team growth.
Guide change management and operator training to help users adopt AI-enabled workflows.
What We're Looking For
At least 2 years of experience in implementation, deployment, or technical project management, including end-to-end enterprise software deployments in B2B environments.
Strong understanding of enterprise software architecture, including APIs, databases, system integrations, and technical troubleshooting.
Experience planning and delivering projects across multiple stakeholders, building trust, and navigating complex organizations.
Fluent English and proficient German, with local work authorization in Germany.
Relevant experience in at least one of these areas: AI agents or LLMs, software development and systems integration, logistics or freight forwarding, supply chain or operations, or structured consulting.
Strong project management, communication, and change management skills; ability to explain technical concepts to non-technical audiences.
Location
Hybrid, with work from the Berlin office in Berlin, Germany.