Current employees and contingent workers click here to apply and search by the Job Posting Title. Clear Channel Outdoor Job Summary: The Collections Manager, Direct Business, leads a team of 10 collectors and manages an accounts receivable portfolio exceeding $100 million across the Out of Home and Airports business segments. This role oversees daily collection activities within company policy and delegated authority, using an outbound collections model to optimize days sales outstanding (DSO) and minimize credit exposure. The Collections Manager applies sound financial judgment to balance credit risk with business growth, and partners with Sales, Billing, and Finance leaders to resolve issues promptly while delivering exceptional service to internal and external customers. This position is based on-site at the Business Services Center in San Antonio, Texas, and supports multi-state territories across the U.S. Job Responsibilities Leads daily collections activities to drive productivity, teamwork, and exceptional customer service. Prepares and owns the monthly cash collections forecast for the Direct Business portfolio, partnering with collectors to develop customer-level projections. Compares forecasted collections with actual results, analyzes variances, and implements improvements to strengthen forecast accuracy. Reports cash collection forecasts, days sales outstanding (DSO), and past-due trends to the VP, Business Services, and business leadership. Monitors accounts receivable aging, DSO, and cash flow to identify gaps, prioritize collection strategies, and improve portfolio performance. Establishes and monitors key performance indicators (KPIs), goals, and processes to strengthen collector performance and collections efficiency. Coaches and develops team members, providing the training, tools, resources, and feedback needed to succeed. Assigns, delegates, and coordinates work to meet departmental objectives. Promotes and reinforces consistent use of CCO tools, models, and processes in alignment with the company’s Mission, Vision, and Values. Collaborates with leadership and cross-functional teams to resolve issues, improve processes, and achieve enterprise and departmental goals. Builds strong partnerships with Sales and Operations through regular communication and meetings to align priorities and support collections. Manages complex, high-risk, and exception accounts, escalating matters beyond delegated authority for review and approval. Performs other duties as assigned. Job Qualifications Education and Certifications Bachelor’s Degree preferred or equivalent combination of education, training, experience, or military experience. Work Experience Minimum eight (8) years’ experience in collections required, preferably in B2B. Minimum three years of experience in a leadership role. Shared Services Center or Business Services Center environment strongly preferred. Experience with A.I. tools preferred. Skills Strong understanding of collection laws and regulations, including the Fair Debt Collection Practices Act (FDCPA) and other compliance requirements. Strong knowledge of technologies, analytics, methodologies, and practices in the relevant discipline. Advanced skills in all Microsoft applications (i.e., Word, Excel, Outlook, and PowerPoint). Experience with GetPaid, Workday, Salesforce, and Billtrust applications preferred. Excellent communication and relationship-building abilities Competencies Achievement Orientation: Focusing efforts on meeting challenges and achieving high quality results consistent with the organization's goals. Client Focus: Providing service excellence to internal and/or external clients. Decision Making: Using critical thinking, good business sense, and organizational values to make decisions involving varying levels of risk and ambiguity. Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and effectively gets message across. Fostering Learning and Development: Supporting others to develop and learn, recognizing their achievements, and building an organizational culture where knowledge and growth are valued and rewarded. Planning and Organizing: Reaching goals by making and following plans, setting and sticking to priorities and allocating resources effectively. Problem Solving: Identifying problems and the solutions to them. Team Leadership: Assuming a leadership role in helping others achieve excellent results. Physical Demands The demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee must have the ability to sit and/or stand at a desk for a minimum of eight (8) hours a day and complete tasks requiring repetitive use of hands. Employee must have the ability to lift and move items up to 15 pounds. Employee must have the ability to see written documents and computer screens, and to adjust focus. This job is performed in a temperature-controlled office environment. Other Requirements Able to travel outside of the office 10% of the time for Internal client meetings, corporate meetings, and industry events. Has a valid driver’s license. Access to a reliable vehicle. Location San Antonio, TX: 4830 North Loop 1604 West, Suite 111, 78249 Position Type Regular The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status. Our organization participates in E-Verify. Click here to learn about E-Verify. Current employees and contingent workers click here to apply and search by the Job Posting Title. At Clear Channel Outdoor, we're more than a leader in Out-of-Home advertising. We're pioneers shaping the future of how brands connect with people in the real world. As one of the largest and most innovative advertising platforms in the U.S., we're redefining the power of OOH media with cutting-edge creativity, impactful digital billboards, advanced data analytics, and measurement solutions. But what truly sets us apart is our people. Our employees describe Clear Channel Outdoor as a place where collaboration thrives, where teams explore solutions together, and, where the supportive culture created by coworkers fuels motivation and success. We believe in investing in our culture because we know that great business outcomes start with engaged, supported employees. Here, you'll find opportunities to grow your career, make a difference, and do meaningful work that creates a positive impact both inside and outside in the communities we serve. Joining our team means helping to push the boundaries of what's possible in Out-of-Home - and doing it in an environment where people, passion, and purpose come together to drive progress. - Health, dental and vision plan options - Spending and health savings accounts - Employee assistance program - Critical illness and accident insurance - Life and disability insurance - 401(k) Retirement with company match - Paid time off Additional discount programs and benefits - Identity theft protection - Legal insurance - Pet insurance - Gym memberships - Home and auto insurance Professional Development Opportunities - Leadership development program - Peer coaching - Collaborative career development plans - Training & development As an equal opportunity workplace, we believe that being yourself enables us to deliver innovative advertising solutions while enhancing our communities. Our goal is to foster an inclusive environment where we celebrate you as you are, and value your growth and passion. Know Your Rights Clear Channel Outdoor is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please direct your inquiries to MyHR at 1-833-831-2089 or email us at [email protected] When you call this number to request an accommodation, you must have the information related to the specific position you are interested in (requisition number, job title, location, etc.).

Collections Manager, Direct Business.

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