We are looking for a People Operations Specialist to support the daily operational management of frontline workforce across active projects. This is a frontline workforce operations role, involving shift coordination, absence & replacement management, onboarding of new employees, and direct support of field staff. The People Operations Specialist acts as a key point of contact for frontline employees and plays a critical role in ensuring smooth daily operations, covering staffing needs, supporting employees, and resolving incidents in real time.
Responsibilities
- Recruiting new employees into active projects
- Daily coordination of frontline workforce (200+ employees)
- Managing absences and last-minute replacements
- Supporting shift planning
- First point of contact for field employees (phone & in person)
- Supporting operations during incidents and urgent situations
- Handling basic HR tasks (leaves, sick days, employee records)
- Account management & support
Requirements
- Experience in Security Services industry is a must
- Comfort with intensive phone communication and multitasking
- Ability to make decisions under pressure
- Practical, solution-oriented mindset
- Strong organizational skills and fast response time
- Very good MS Office skills
- Basic HR knowledge (onboarding, leave handling) considered a plus
Mindset we are looking for
- Strong execution mindset
- Resilience under pressure
- Comfort in fast-paced environments
- Solution-oriented attitude
- Hands-on mentality
- High sense of responsibility and professionalism
Benefits
- Gross Salary up to 21,000 € yearly
- Ticket Restaurant 120 € per month
- Laptop & Mobile phone
- Private Health Insurance