About the Role
The Accounts Payable/Accounts Receivable Specialist II is a key customer service position within Uber Freight. This position is responsible for resolution of discrepant carrier invoices, building shipments, updating shipment attributes, communicating internally and/or externally with Operations, Carrier Pricing, Procurement, Helpdesk, and potentially shipper/receiver facilities. This role will analyze the root cause of invoice discrepancies and work with the appropriate party(s) to escalate the issues as needed for final resolution. The successful candidate must display superior communication skills (consistent, professional, effective, prompt, and courteous).
This is a full time, hourly, individual contributor position. Work schedule will be Monday - Friday 8am - 5pm and will work at least 3 days per week in our Chicago office on 433 W Van Buren Street.
What the Candidate Will Do
- Resolve carrier invoice discrepancies, using Uber Freight guidelines, customer business rules, carrier rate agreements, etc.
- Create shipments for non-managed freight based on predefined customer specific requirements
- Know and understand account specific requirements – required charges, customer business rules, carrier contracts, etc.
- Provide support to Operations as needed in regard to Financial issues related to their account
- Correspond internally with Operations, Procurement, and Carrier Pricing regarding rating and accessorial invoice discrepancies as needed
- Maintain up-to-date customer business rules, policies and procedures
- Use of JIRA to file tickets of identified issues surrounding invoice resolution
- Setup new customer and vendor locations in the TMS, leveraging knowledge of customer business practices
- Provide support for teams as related to customer communications and full billing discrepancy resolution using Uber Freight guidelines and customer contracts & business rules
- Constant innovation of the behind-the-scenes action within Oracle & TMS - how things work vs. how they should work. Work with management and others to identify & resolve issues related to billing and related processes
- Research, daily/weekly KPI reporting, and special projects as assigned
- Daily cash application of receipts from customers to invoices
- Field incoming carrier calls and emails regarding carrier invoice status
- Review and update carrier aging reports with regards to payment status
Basic Qualifications
- High School Diploma, GED or equivalent
- At least 1 year of Accounts Payable or Accounts Receivable experience
Preferred Qualifications
- Associate’s or Bachelor’s degree
- 2 years of Accounts Payable or Accounts Receivable experience in the Transportation industry
- Proficient in all Google Workspace/Microsoft Office Suite of products and tools
- Zendesk experience
- In-depth knowledge of Uber Freight TMS and TMS Financials systems
Benefits & Compensation for U.S. Employees
Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.
- Illinois: The range for this role is: $19.09 to $23.27 per hour.
About Uber Freight
Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.
Candidate Privacy Notice
Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.