David Kennedy Recruitment is working with a leading European e-commerce distributor specialising in products for babies, children and the home that is seeking to onboard a Customer Service Advisor to join their team.
Position: Customer Service Representative
Location: Braga, Portugal
Work model: On-site, 100%
Employment type: Fixed term (6 months) with possibility of extension / permanent contract.
DUTIES AND RESPONSIBILITIES:
Handle customer enquiries via phone regarding order status and tracking
Provide accurate and timely updates on orders and deliveries
Assist customers with delivery times, shipping queries and order delays
Manage and resolve customer complaints in a professional and solution-oriented manner
Provide support regarding product availability and inventory-related enquiries
Assist customers with order changes, cancellations, returns and exchanges in line with established procedures
Liaise with internal teams and logistics partners to follow up on customer requests and resolve issues efficiently
REQUIREMENTS:
Native / fluent in French both verbal and written. Fluent in English (minimum B2 level)
Excellent communication skills with a strong customer-focused mindset
Previous experience in a contact center or customer service environment preferred
Adaptability and flexibility in a fast-paced, dynamic environment.
OFFER:
Competitive salary with performance-based incentives
Professional growth opportunities within the BPO industry
Collaborative and supportive work environment
Access to exclusive travel perks and discounts
Monday to Saturday: 08 AM - 5 PM + 2 days off (Sunday and 1 rotational day)