David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit an German-speaking Customer Support Representative for their office in Lisbon.
Position: Customer Support Representative
Location: Lisbon, Portugal
Work model: On-site
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
Manage both incoming and outgoing customer calls
Investigate and resolved buyer, seller, customer, or creator issues, including order and logistics inquiries
Review reported cases within established turnaround times and quality standards
Escalate complex or unresolved issues according to company protocols.
REQUIREMENTS:
Native/fluent in German both verbal and written. Fluent in English (minimum B2 level)
Ability to listen actively, identify, apply, and explain service with expertise, clarity, and solve issues in the first contact with customers
Ability to handle stressful situations
Previous Contact Centre or Customer Service experience (preferable)
Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer)
Good and customer-friendly service
Curious and persistent in solving issues
Organized and can keep a cool head even in stressful situations
Working schedule: Monday - Sunday, 24/7 rotating shifts.
BENEFITS:
Modern office in the city center with open spaces, easy to access with public transportation
Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
Support from colleagues with coaching and mentoring opportunities
Health and Wellbeing initiatives
Monthly meal allowance
And much more!!!