We are a world-leading smart mobility SaaS company with 2,800,000 subscribers across 23 countries and we are looking for a Customer Success Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Job Description:
Troubleshoot and resolve technical issues related to hardware, software, and networking
Install and configure hardware and software applications
Monitor and maintain Cartrack application and systems to ensure their smooth functioning
Collaborate with Global teams to implement and maintain IT projects
Document technical procedures, user manuals, and FAQs
Provide technical support for any IT related matters or issue
Train users on the use of Cartrack applications and hardware
Continuously update technical knowledge and skills
Requirements:
Minimum Higher Nitec/Diploma/Bachelor in Computer/Electronic Engineering/Telecommunication/Automotive Engineering or related discipline
Minimum of 3 years' experience
Understanding of Telematics is a plus!
Proficient in written and spoken English to handle customer queries
Must have a pleasant personality with high levels of motivation and enthusiasm
Ability to work independently and as part of a team
Willingness to work outside regular business hours as required