Join a Global Leader in Smart Mobility Solutions
We are a world-leading smart mobility SaaS company with 2,800,000 subscribers across 23 countries and we are looking for a Customer Success Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Our work environment is fast-paced, collaborative, and driven by a passion for innovation. At our company, every team member has the opportunity to contribute ideas that enhance efficiency and help shape the future of mobility.
Job Responsibilities:
Install GPS tracking devices in various types of vehicles
Configure devices and troubleshoot technical issues
Analyze root causes and resolve hardware/software problems
Complete installation and service documentation (forms, reports, logs, etc.)
Investigate and resolve customer complaints through testing and diagnostics
Maintain customer trust by handling service information confidentially
Qualifications:
Vocational Diploma or Short Course Certificate in Automotive or Electrical Technology or related courses
Minimum of 6 months to 1-year relevant work experience in a similar role as GPS Installer, Car Accessories Installer or Automotive/ ElectricalTechnician in a car/ truck dealership or in an automotive service center.
Proficient in: Automotive systems, Electronics, Troubleshooting, Driving, Technical Analysis, and Client Service
Skilled in developing effective and efficient work procedures
Must have a valid driver’s license and owns a motorcycle
Willing and able to conduct fieldwork across Pampanga
We offer the following:
Regular status after probationary
Motorcycle allowance
Gas/Mileage claim
Health Insurance/ HMO
Paid overtime/ rest day overtime
If you're a motivated technician who values precision, independence, and problem-solving, we'd love to hear from you.