Job Summary
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for an Application Support Specialist to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibilities :
Provide technical support for both IoT devices and SaaS platform.
Resolve customers enquiries or issues upon escalation from internal and external source, ensuring proper follow-up to the final closure.
Maintaining and updating technical documents and procedures.
Identifying and resolving system issues.
Perform daily system monitoring, verifying integrity and availability of Cartracks application.
Perform daily post installation/ QA validation
Review systems and application logs for remote diagnostic of field devices.
Provide training and assistance to users of Cartrack application systems.
Provide on-site field support and installation, verify completion of scheduled jobs.
Internal IT support.
Requirements :
Diploma or Bachelor Degree in Electrical, Electronic and Telecommunications Engineering with outstanding academic performance or equivalent industry experience.
0-3 years of experience in the IT service with experience/knowledge in Application Support and Web Services.
Knowledge of API (Postman) and technologies like GPS/GSM/Mobile Phone/Vehicles will be an advantage.
Proficient in English.
Excellent communication and interpersonal skills.
Hands-on and a positive attitude.
Technically independent with good initiative.
Strong analytical problem-solving skills with an out-of-box approach in providing solutions