The Business Office Manager ensures day-to-day Business Office activities run smoothly improve processes. The Business Office Manager is also responsible for managing all campus-based financial operations related to student accounts, collections, and inventory. This role ensures aggressive collections, accurate reporting, and support for institutional financial compliance. A primary accountability for this position is the reduction of aged receivables and prevention of bad debt.
- Lead campus-based efforts to collect and resolve past-due student account balances, coordinating directly with students, staff, and third-party partners.
- Monitor accounts receivable aging reports weekly, identify at-risk or chronically delinquent accounts, and implement proactive recovery strategies.
- Track and report on collections performance, recovery rates, and bad debt impact; provide monthly reporting to senior leadership.
- Ensure 100% of student collection activities are completed by required institutional deadlines.
- Ensure all billing, payment arrangements, and collections activities comply with FERPA, FCRA, FDCPA, Title IV, and institutional policies.
- Own the reconciliation process for aged receivables, ensuring all past-due accounts are reviewed, documented, and escalated as needed.
- Collaborate with Financial Aid Office as necessary to ensure integrity of receivables in Nexus.
- Initiate third party collections on aged accounts in accordance with institutional policies and procedures.
- Order, distribute, and track receipt of books, supplies, and inventory related to student instruction; maintain accurate records for campus audit readiness.
- Serve as the primary contact for students for all billing-related inquiries.
- Oversee campus cash and check handling procedures in accordance with Unitek’s financial policies, including daily reconciliation, secure storage, accurate logbook entry, and timely deposits.
- Ensure full compliance with protocols for student-facing cash receipt verification, remote check deposit (RCD), and documentation submission.
- Maintain documentation and ensure data accuracy in the student information system (SIS).
- Support financial literacy initiatives and provide clear guidance to students on managing their financial obligations.
- Complete assigned financial reporting tasks, audits, and ad hoc projects as directed
- 4-5 years of experience in student accounts, billing, collections, or accounts receivable.
- BA/BS in Business, Accounting, or Finance (required).
- Demonstrated knowledge of student finance systems, billing practices, and collection strategies.
- Proficiency in Excel and SIS/ERP systems e.g., Anthology, Tuition Options, and Excel.
- Strong organizational skills, attention to detail, and the ability to manage multiple priorities.
We Offer:
- Medical, Dental and Vision starting the 1st of the month following 30 days of employment
- 2 Weeks’ starting Vacation per year. Increasing based on years of service with company
- 12 paid Holidays and 2 Floating Holiday
- 401K with a Company Match
- Company Paid Life Insurance at 1x’s your annual salary
- Leadership development and training for career advancement
- Tuition assistance and Forgiveness for you and your family up to 100% depending on program
All your information will be kept confidential according to EEO guidelines.