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POSITION OVERVIEW
The Program Director provides strategic and operational leadership for assigned ER/Urgent Care facilities, with responsibility for overall site performance, team leadership, and partner relationships. This role oversees day-to-day operations, drives operational and financial performance, and identifies opportunities to improve efficiency, patient experience, and business results. The Program Director leads and develops facility leadership and front office teams while working closely with the RVP of Operations, Medical Director, hospital partners, and other key stakeholders to ensure operational goals are achieved and high standards of service are maintained.
POSITION RESPONSIBILITIES
- Oversight and management of facility level operations for Free-Standing Emergency Room and Urgent Care Hospital Outpatient Department including but not limited to:
- Complete P&L responsibility for the facility(s)
- Integration of operations with all applicable hospital departments (i.e. Nursing, Radiology, Laboratory, etc.)
- Coordination and integration of Provider activities in concert with the Medical Director
- Ensure operational procedures are consistently maintained in facility
- Provide leadership and motivation to maintain patient oriented customer service culture
- Responsible for maintaining facility operational metrics in accordance with benchmarks set
- Coordination with hospital partner for clinical recruitment and training
- Serve as cultural champion facility(s)
- Management of facility department leadership staff for facility(s)
- Participate in regulatory and accreditation preparedness and survey process
- Participation in local marketing activities
- Ensure compliance with Hospital Policies, procedures, and processes, and requirements of regulatory, licensing, and accreditation activities
- Promote the value proposition of Intuitive through coaching the Clinical Managers and administrative staff through daily activities for partner relationship. Maintain a positive and engaged relationship with the hospital partner leadership team.
- Participate in the budget development process with the Regional Vice President and Joint Operating Committee.
- Management of the customer service experience and relations at the facility and comprehensive measurement, tracking and reporting of customer satisfaction levels at the facility.
- Responsible for volume and center level growth.
REQUIRED EDUCATION
Bachelor’s degree required; Masters/MBA preferred, RN license preferred
REQUIRED SKILLS
- Alignment with our core values and ability to lead through servant leadership
- Strong, clear, and precise verbal and written communication skills
- Strong communication & relationship management skills
- Ability to work collaboratively across multiple organizations
- Solid understanding of Healthcare Operations
- Solid understanding of hospital based reimbursement including the interplay of documentation, coding, billing and collections.
- Highly motivated individual with demonstrated initiative, independence, and curiosity
- Self-driven, with an ability to work well under pressure and respond to shifting priorities
- Ability to manage multiple projects simultaneously
ADDITIONAL ELIGIBILITY QUALIFICATIONS
- Minimum of 7 years’ experience within the healthcare sector
- Minimum of 3 years' experience in healthcare management required; experience with multi-site management is preferred
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
AAP/EEO STATEMENT
Intuitive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Intuitive Health is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. All employment decisions are based on qualifications, merit, and business needs.