Apply now to join FAU, where tomorrow begins. For more information on everything FAU has to offer, please visit www.fau.edu/jobs. Note: Current FAU employees must apply as an internal applicant by logging into their existing Workday employee account. Position Summary: Florida Atlantic Online is seeking an Online Programs Admissions Concierge in Boca Raton, FL. With over 30,000 students from all 50 states and over 180 countries, 21 intercollegiate teams, 180 plus degree programs, and an administration that thrives on discovery and excellence, FAU is pushing the boundaries of higher education. Florida Atlantic's faculty and staff are trailblazers and innovators with a passion for finding creative solutions while advancing science, art, and technology in all disciplines. Our work environment is a hub of cultures from across the nation and the world, making FAU a place where collaboration flourishes. The primary role of the Online Programs Admissions Concierge is to enroll new students into the university’s online programs. The Concierge will work with students from the point of interest through enrollment, resolving most enrollment questions and issues and escalating only the most complex issues to higher levels. The Online Programs Admissions Concierge is primarily responsible for inquiry follow-up, managing the admissions process, providing high-quality customer service via phone, online, and in person, and liaising with program directors and other enrollment services as needed. The role reports to the Director of Online Enrollment and Student Success at the Center for Online and Continuing Education and will work closely with staff in the Office of Undergraduate Admissions and the Graduate College. This role requires adaptability and comfort pivoting as priorities and initiatives evolve. Duties include, but are not limited to: Provides support to the Undergraduate and Graduate Admissions offices with oversight and management of the admissions process for all online programs’ applicants. Responsible for guiding prospective online students proactively through the admissions process from application through enrollment and towards a successful online learning experience by clearly communicating program requirements, transfer credits, payment options, time commitment, technology requirements, and student support services, to ensure students move through the process without any roadblocks. Responsible for assessing applications, handling documentation, collecting information, entering data in databases and maintaining accurate student academic records. Lead resolution of complex admissions and onboarding cases requiring coordination across multiple academic and administrative units. Monitor the timely review of online programs applications received, accurate verification of information in student information systems (Banner, Slate, CAS, etc.), prompt communication with applicants, and assist as needed. Monitor and facilitate the timely and compliant processing of all admission decisions, including posting academic records, test scores, and admissions decisions. May need to facilitate changes/updates to the student record prior to matriculation. Troubleshoot admission issues to facilitate an orderly and timely admissions process for online programs. Track and monitor student visits (in person or virtual), communications, and applications for admissions, and prepare reports to track conversion and yield of applicants. Analyze inquiry, application, and enrollment data to identify trends, gaps, and opportunities for improving conversion and yield for online programs. Serve as a subject-matter expert on online admissions workflows, Banner and Slate processes, and cross-unit enrollment coordination, providing guidance and training support as needed. Serve as an admissions liaison and coordinate regular communication with the Undergraduate Admissions, the Graduate College, Center for Online and Continuing Education, and academic departments to ensure efficient and compliant processing of online undergraduate and graduate programs applications and related documents. Coordinate regular team meetings between Undergraduate Admissions, Graduate College, and the Center for Online and Continuing Education with the goal of promoting and maintaining efficiency in the online programs’ application process. Serve as a strategic enrollment partner by proactively identifying process improvements and enrollment barriers impacting online, transfer, returning, and second bachelor’s students. Develop and maintain collaborative recruitment and enrollment pipelines with Florida state colleges and other institutional partners in support of transfer student growth. Partners with academic departments to support program-specific enrollment strategies and address student concerns that impact persistence and matriculation. Support re-engagement strategies for former FAU students and second bachelor’s applicants interested in online programs. Participate in recruitment events and promote online undergraduate and graduate programs. Travel to other campuses or locations may be required for events or presentations. Perform other job-related duties as assigned. FAU Benefits and Perks If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers: Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more. State retirement options including tax-deferred annuities and Roth 403(b) plans. State employees Public Service Loan Forgiveness (PSLF) program. Sick Leave Pool Program. Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion). Paid Community Engagement Volunteer Service Day Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply). For details on FAU's amazing offers visit us at https://www.fau.edu/hr/benefits/index.php Explore Living in Palm Beach County The goal is to provide local employers and new employees in the area a comprehensive guide with places to live. View it here: Discover Housing Resources in Palm Beach County | BDB Minimum Qualifications: Master's degree from an accredited institution in an appropriate area of specialization; or a bachelor's degree from an accredited institution in an appropriate area of specialization and two years of appropriate experience. Salary: $65,000.00 - $70,000.00 USD annually. Administrative Managerial Professional (AMP). College or Department: Florida Atlantic Online. Location: Boca Raton Work Days and Hours: Monday - Friday, 8:00am - 5:00pm. Some evening and weekends will be required. Application Deadline: 2026-10-26 Special Instructions to Applicant: APPLICATION DOCUMENTS REQUIRED: Resume Cover letter OFFICIAL SEALED TRANSCRIPTS REQUIRED: Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment. PRE-EMPLOYMENT SCREENINGS REQUIRED: Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check. REQUEST FOR ACCOMMODATIONS: Individuals with disabilities requiring accommodations may contact the Office of Civil Rights and Title IX at 561-297-3004 or send an email at accommodate@fau.edu. To contact Human Resources, please call 561-297-3057. For communication assistance call 7-1-1. Florida Atlantic University is Where Tomorrow Begins. As a nationally recognized Carnegie R1 research institution and one of only 13 universities nationwide to also hold Carnegie designations for Opportunity and Community Engagement, Florida Atlantic is advancing discovery, driving economic growth, and preparing graduates to lead in a rapidly changing world. As South Florida's Hometown University, Florida Atlantic serves as a destination for learning, culture, athletics, and community engagement. Through NCAA Division I athletics, world-class performing arts and cultural events, public lectures, gallery exhibitions, environmental education programs, and one of the nation's largest Osher Lifelong Learning Institutes, Florida Atlantic welcomes thousands of residents, visitors, and learners to its campuses each year. From inspiring environmental education programs to providing enriching experiences for retirees, professionals, families, and sports fans, Florida Atlantic is deeply connected to the communities it serves. Through these experiences and partnerships, the university helps strengthen the region's cultural vitality, workforce, economy and quality of life. For more information, visit www.fau.edu. In order to be considered for a position, you must apply through this job website. For more information on how to apply for a position, please review the applicable Applicant Tutorial. To contact Recruitment Services, send an e-mail to jobs@fau.edu. Florida Atlantic University is an equal access/equal opportunity employer that complies with all applicable federal and state laws regarding nondiscrimination. If you require an accommodation to participate in any part of the recruitment process, please contact Florida Atlantic’s Office of Civil Rights and Title IX at 561-297-3004 or send an email to accomodate@fau.edu. To contact Human Resources, please call 561-297-3057 or email jobs@fau.edu. For communications assistance, call 7-1-1. Clery Act Information Consumer Information Visit Florida Atlantic's Consumer Information page for more information about financial aid, its campus, facilities, student athletes, campus security, fire safety, as well as preventing drug and alcohol abuse. Paper copies are available upon request by contacting the Office of Student Financial Aid. Florida Statute 1010.35 - Screening Foreign Researchers Pursuant to Florida law, any applicant or student seeking employment in a research or research-related support position who is a citizen of a foreign country and not a permanent resident of the U.S., or who is a citizen or permanent resident but is affiliated with or has had at least 1 year of employment or training in China, Russia, Iran, North Korea, Cuba, Venezuela, or Syria is subject to additional screening. Applicants meeting those criteria will be required to provide the following information before any offer of employment can be made: every institution of higher education attended; all previous employment since the applicant’s 18th birthday; list of all published material, current and pending research funding from any source, including details about the research, your role, funding source, and amount; list and description of any non-university professional activities; any affiliation with an institution or program in a foreign country. Selected applicants will be required to provide additional information per the Statute, including a complete copy of your passport; and, if available, the most recently submitted DS-160 (Online Nonimmigrant Visa Application).

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