Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity. -- Looking for flexibility that fits around your life — without giving up pay, structure, or support? At O’Brien® Customer Solutions, you’ll join a respected Australian organisation where customer service is done properly, systems are solid, and people are treated with respect. This role suits professionals who enjoy helping customers, value clear expectations, and want reliable income with long‑term opportunity. Why This Opportunity Stands Out Competitive hourly rate plus commission Predictable rostering you can plan your life around Thorough training — no being “thrown in the deep end” Supportive, experienced leadership team A workplace that values reliability, accountability, and teamwork What You’ll Receive Casual rate: $37.82 p/h + commission + super Flexible shifts: Monday–Saturday, 8am–10pm 4‑week rosters published in advance Padstow location with free onsite parking Weekly pay Hybrid work option after 6 months The Role You’ll be the first point of contact for customers calling O’Brien®. Your responsibilities include: Managing inbound customer calls with confidence and care Booking vehicle glass repair and replacement appointments Clearly explaining solutions and value‑added products Building trust through professional communication Working collaboratively within a stable, established team This role focuses on quality conversations, not cold calling. Training & Support You’ll be set up properly from day one. 4 weeks of full‑time paid training (Monday–Friday, 9am–5pm) Structured onboarding with clear systems and processes Ongoing coaching and mentoring A mature, supportive contact centre environment Plus: all‑day breakfast onsite and a down‑to‑earth team culture. About You You don’t need glass industry experience — transferable skills matter most. You’ll be well‑suited if you bring: Customer service or sales experience (contact centre, retail, hospitality, banking, insurance, trades support, etc.) Strong communication and listening skills Confidence using computer systems A reliable, professional approach to work A genuine desire to help customers find the right solution Why O’Brien®? O’Brien® is a trusted national brand with clear values and real career pathways. Benefits include: Weekend and public holiday rates Quarterly incentives and recognition programs Discounts on O’Brien® products and major retailers Paid Volunteer Leave Inclusive, respectful team culture Career opportunities across a national organisation Ready to Join a Brand Australians Trust? Apply now to join O’Brien® Customer Solutions and secure a role that offers flexibility, strong earning potential, and a genuinely supportive workplace. Build reliable income into your life — while being part of a team that does things properly. At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use. Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party. -- If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now! At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use. Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party. Didn't find the right job? Upload your CV/resume for ongoing consideration! Founded in February 1924 by Frank G. O’Brien on Allen Street, Waterloo, O’Brien® began as a silvering business with a strong commitment to customer satisfaction and employee well-being. Over the years, we’ve grown to become Australia’s leading vehicle glass repair and replacement company. Today, O’Brien® operates nationwide, offering a wide range of automotive care products and services to both retail and wholesale customers. Each year, we serve over 360,000 motorists, 24 hours a day, 7 days a week, 365 days a year. Our expertise extends beyond vehicles - since 1924, O’Brien® has also been a trusted provider of quality glass products and services for Australian homes and businesses. Our tailored glazing solutions are designed to meet the unique needs of every customer. In 2018 O'Brien® and Laser & Electrical Plumbing untied their expertise, giving rise to O'Brien Plumbing and Electrical enabling O'Brien® to offer a complete range of a complete range of products and services across Australia. O'Brien® is also part of Belron®, a global leader in vehicle glass repair, replacement, and recalibration, operating in over 40 countries across 6 continents. At O'Brien®, we put our customer at the heart of everything that we do, maintaining a continual focus on Making a Difference with Real Care to our customers and employees.

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