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Job Description A Patient Services Representative is responsible for a variety of activities related to patient queries and concerns. Their primary tasks include understanding what a patient needs by interviewing him and listening to his/her concerns. They then ensure that the patient gets those needs met by coordinating the information available from and to consumers, family members, medical personnel, and administrator staff. They must be familiar with the policies and procedures at their facilities, the medical and community resources available, and medical regulations, so they can help patient's health care treatment. Duties and Responsibilities: 1. Answer incoming calls according to procedure and Departmental standards. Assist patients in their queries and concerns. Collect patients' outstanding balance. Assist third party entities, e.g., insurance, in their queries regarding patients' accounts. 2. Places outbound collection calls according to procedure and Departmental standards. Collect patients' outstanding balance. Assist patients in their billing queries and concerns. 3. Ensures HIPAA guidelines are respected by safeguarding protected health information in the capacity of the position's duties and responsibilities. 5. Team player being supportive of Department and Company goals and policies. 6. Reliable and punctual by maintaining a good attendance record and arriving at work and returning from lunch and breaks on time. 7. Other related duties may be assigned from time to time. Qualifications and Requirements Preferably College Graduate or at least 2 years in college. Degrees and Courses related to Medical Field is a plus. Strong written and verbal communication skills. Ability to work effectively with minimal supervision. Ability to work with confidential information. Able to perform simple mathematical calculations. Detail oriented. Proficient in the use of email. Highly motivated self-starter. Organized, able to set priorities and meet deadlines. Dependable and reliable. Team player being supportive of Department and Company goals and policies. Must be flexible with schedule. At least 1 year call center experience related to Medical Accounts and Programs is a plus Why Join Us? Fully remote role Competitive benefits: Insurance, lifestyle rewards & more Work with a passionate, global team making an impact in the utility industry The mission of Harris Global Business Services (GBS) is to exclusively serve Harris BUs across all verticals as a turn-key Center of Excellence for global offshoring in different countries around the world. GBS offers services to support Harris BUs in recruiting, hiring, onboarding, training, and retaining highly qualified employees based on BU requirements. We are currently building new or expanding existing offshore teams in Costa Rica, India, Bolivia and the Philippines. GBS creates a customized recruitment campaign to hire Harris FTEs across the full spectrum of services, including R&D, Customer Support, Professional Services and Sales roles, along with corporate services including Finance, CIT, M&A, HR, Payroll, Compliance and Legal. We are committed to supporting our diverse, highly skilled, multi-national workforce with an outstanding corporate culture and strong engagement initiatives for all employees. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.
Harriscomputer
Remote - GBS PHL CBU, Philippines
Patient Services Representative.
REMOTE