Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you. Responsibilities (1) Counter Transaction Handling Efficiently and accurately handle a comprehensive range of counter services and banking transactions to customers, including cash, cheque, and foreign exchange deposits and withdrawals. Process account opening procedures and manage current and savings account-related services. Maintain meticulous documentation, customer records, correspondence, and filing systems to ensure good order and easy retrieval. (2) Products and Services Promotion Identify and refer potential customers for regulated products to sales staff during counter transactions. Where appropriate, cross-sell non-regulated general banking products to customers, contributing to business growth. (3) Customer Experience Management Deliver superior service to customers, consistently meeting and exceeding the Bank’s required service standards and models. Effectively process and follow through on all customer inquiries, requests, and transactions to ensure high levels of customer satisfaction. (4) Audit and Compliance Control Strictly adhere to all bank policies, standards, operational guidelines, procedures, security protocols, and internal control measures. Comply with all relevant compliance and regulatory requirements and the bank's code of conduct. This includes, but is not limited to, sales staff's licensing and fitness & properness, KYC, anti-money laundering (AML) regulations, and ensuring documentation completeness for account opening and each transaction. Comply with the registered capacity and any conditions imposed by the HKMA. This includes compliance with the applicable requirements of the Code of Conduct for Persons Licensed by or Registered with the SFC. Requirements Minimum of 3 years of recent teller experience with a demonstrable bank reference. HKCEE or HKDSE holder with passes in English, Chinese, and Mathematics. Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. Location: One Island East Job: Customer Service Schedule: Regular Employee Status: Full time DBS is more than a bank — we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.

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