Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Job Objective Deliver excellent post-sales customer service and handle customer telephone, email, and digital channel enquiries (including cash management products, system support, investigations, information requests, and transaction monitoring on corporate banking products) effectively and efficiently to achieve total customer satisfaction and Key Performance Indicators (KPIs). Job Responsibilities Act as the focal point of client contact in the overall service relationship, partnering closely with Relationship Management, Product, and Technical Support teams to bring a cohesive support structure and responsiveness to clients. Responsible for the full and satisfactory resolution of client requests, including complex cases, by coordinating amongst internal stakeholders to ensure prompt, accurate, and client-friendly responses, and driving root causes where appropriate. Serve as an Electronic / Mobile Banking Platform specialist. Solicit customer feedback and identify problem trends for continuous improvement actions. Adhere to professional standards of behavior and conduct when dealing with customers, and provide support and guidance to fellow Customer Service Officers (CSOs). Assist in overall departmental and client process improvement and digitization initiatives. Leverage data analytics from various sources (such as operations, systems, and customer feedback) to generate insights and drive query reduction. Handle ad-hoc projects as assigned. Job Requirements Proven experience in customer service, client relationship management, or a corporate banking support environment. Strong knowledge and proficiency in electronic and mobile banking platforms, as well as cash management products. Excellent communication, interpersonal, and problem-solving skills, with the ability to handle complex cases and coordinate effectively with internal stakeholders. Strong analytical skills with the ability to leverage data to drive process improvements and query reduction. Professional demeanor, customer-centric mindset, and the ability to mentor and guide team members. APPLY NOW! We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. We regret only shortlisted candidates will be notified. Location: Two Harbour Square Job: Customer Service Schedule: Regular Employee Status: Full time DBS is more than a bank — we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.

Specialist, Contact Centre, Corporate Banking.

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